Account Manager (Hybrid, NY)

The Dynata Account Manager is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Manager builds relationships, anticipates client needs and constantly seek to find creative solutions.

The Dynata Media Team Account Manager is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Manager builds relationships, anticipates client needs and constantly seek to find creative solutions. The Account Manager is the front-line contact for our clients and has the responsibility to be able to understand the client need and coordinate the resources to solve the client issues quickly and efficiently.

RESPONSIBILITIES:

• Develop and deliver proposals and quotes to customers as their primary day-to-day interface

• Highly responsive to client requests and inquires as well as internal requests from Sales and Operations.

• Develop and deliver proposals and quotes to customers as their primary day-to-day interface

• Continuous entering feasibility and pricing information in our CRM system to keep sales forecasting information up to date.

• Coordinate with Operations, Sales and Research to transition proposals to field projects. Be the primary contact between sales and research during the project while it is in progress and escalate issues as necessary to the Sales.

• Support Sales in all aspects of their account strategy, interactions, and sales efforts

• Ensure projects are on track to finish on schedule and billed correctly

• Coordinate with the Operations and Finance teams to ensure PLIs, contracts and sales documentation is accurate.

Additional information about the role:

• Manages great customer relationships built on trust and a history of excellent results

• Have an in depth understanding of all Dynata's products and services

• Always seeks competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace

• Prepares for objections and demonstrates understanding of concerns. Is prepared to provide proof to address/minimize objections

• Must have excellent multi-tasking and great communication skills

• Takes a collaborative approach to working with internal teams to get work done

• Is an innovator: Forward thinking and looks for opportunities to view solutions in a new way and anticipates industry trends and improvements and contributes to industry growth

• Is a driver for continuous improvement: Eliminates the negative feedback associated with failures or client complaints and replaces with a drive for continuous improvement for individuals and the team/group overall

• Aggressively embraces personal ownership of company-wide goals and objectives

EXPERIENCE

• 1 - 3 years of work experience

• Knowledge of market research or media advertising industry

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

The salary range for this position in is $45K-$60K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.