IT Desktop Support Technician
Job Posting for IT Desktop Support Technician at DYOPATH
Come Join our Team! We are hiring for multiple IT Support positions and shifts in Peoria, Morton and Mossville areas!
Oversee and maintain computer hardware and software systems. Assist the company in resolving technical issues concerning customer's accounts or company software infrastructure. Support computer software integration by diagnosing and troubleshooting common problems.
About Us:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
Essential Duties:
Provides technical customer support by taking inbound calls using ITIL based best practices
Performs diagnosis, investigation, and resolution of Incidents to meet customer SLA’s
Creates and fulfills service requests to exceed customer SLA’s
Identifies, researches, and resolves technical hardware, software, or networking issues
Answers user inquiries via phone, email, and system requests
Delivers timely notifications and assignments to appropriate field representatives
Provides generalist support to customers utilizing multiple tools, technologies, and accounts
Documents, tracts, and monitors inquires and solutions using Standard Operating Procedures
Communicates statuses of projects and issues to managers and Service Desk employees
Escalates issues in real time per escalation procedures
Performs root cause analyses and generates reports
Acts as a Subject Matter Expert for assigned accounts
Other Duties as assigned
Qualifications
Ability to handle high call volumes and support multiple customers in a fast paced environment.
Knowledge of computer hardware, software, networking, and techniques
Experience with Microsoft Office, Microsoft Operating Systems, Windows 7, Knowledge Management Systems, IT Service Management tools
Excellent communication, grammar, and customer service skills
Strong analytical skills, attention to detail, and follow-through
Onsite Desktop Support Technician
Ovation Workplace Services Inc. -
Mossville, IL
Onsite Desktop Support Technician
Ovation Workplace Services Inc. -
Peoria, IL
Desktop Support
DYOPATH -
Mossville, IL
Salary.com Estimation for IT Desktop Support Technician in Peoria, IL
$51,268 to $65,589
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