What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Dytech Auto Group?
Brian's Tire is now a Dytech Auto Group company! Dytech Auto Group is growing rapidly with locations in West Michigan, Illinois and Wisconsin. Keusch has been in business since 1938 and love what we do! Visit www.dytechautogroup.com for more information.
Today, the Dytech Auto Group story, once told through a single leader with passion, is now told through the success of their partners, the testimonials of shop owners, and its group of thriving shops.
We have an amazing, full-time opening at our busy shop in Hastings, MI for an experienced Service Advisor/Writer. We enjoy working but we also like our time off too. Our shops are open Monday-Friday. No weekend work! We offer:
- Great pay plan
- Paid Personal Time Off Plan (PTO)
- 401k with generous Company match
- Multiple health, prescription, dental, and vision plans
- Life and AD&D insurance
- Continuing education/training opportunities and tuition reimbursement
- Most importantly, we treat our people like family!
Job Responsibilities:
- Greeting customers and obtaining information on their vehicle needs.
- Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the shop workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Working with technicians on parts ordering and ensure parts are available when needed.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Commission pay
Experience:
- Customer Service: 2 years (Preferred)
- Automotive service: 1 year (Required)
Work Location: One location