Manager, IT Helpdesk
Job Posting for Manager, IT Helpdesk at E-Business International, Inc.
Job Description
Role: Manager, IT Helpdesk
Location: Ellabell, GA(onsite)
Job Type: Permanent/Full time
Job Description Summary
Looking candidate with experience of Network/System.
This position is more like a middleman of HQ engineers and local vendors.
30% network, 30% system, and 40% will be general IT supports (helpdesk)
I prefer manager level with about 5 yrs of experience in IT, but entry can be possible.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone, email or ticket system
- Perform remote or onsite troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements and Education:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skill
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field
Looking candidate with experience of Network/System.
This position is more like a middleman of HQ engineers and local vendors.
30% network, 30% system, and 40% will be general IT supports (helpdesk)
I prefer manager level with about 5 yrs of experience in IT, but entry can be possible.
Thanks
Jenifer Thyagarajan
E-Business International Inc.
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