What are the responsibilities and job description for the Assistant Manager position at E & H ACE Hardware?
Assistant Manager
E&H Hardware Group was founded in 2011 by the Buehler Family of Wooster, OH. Previously they owned and operated 13 Buehler’s Fresh Foods supermarket locations which included six integrated hardware stores. Their first hardware store was opened in Orrville, OH in 1959. Currently E&H Hardware Group owns and operates twenty-nine Ace Hardware stores, all of which are located in Ohio.
We are proud to be affiliated with Ace Hardware Corporation based in Oak Brook, IL. Ace is a retailer-owned, national brand, in business since 1924 and recognized as America’s premier hardware wholesaler.
We are looking for individuals who pride themselves by providing excellent customer service and building lasting relationships with our customers. Come share your knowledge of DIY home improvement and superior customer service skills.
Position Summary
Assistant Managers – Operations are responsible for leading and managing associates involved with activities in the front and back end of our stores which include check-out areas, returns, special services, computer systems and receiving. They are also responsible for managing the receiving, unloading, distribution and stocking of merchandise in the store.
Major Responsibilities
The major responsibilities for this position include:
- Responsible for ensuring the store is recovered and ready for business every day
- Maintain record keeping accurately
- Ensure that open/close procedures are followed
- Ensure that all daily inventory management tasks are completed:
- Stocked
- Negative Counts
- Rain checks
- Special orders
- Cycle counting
- Returns
- Online Orders
- Responsible for receiving and putting away stock from weekly delivery’s
- Resolve customer complaints in a timely and satisfactory manner
- Make sure that the sales floor is clear, organized and properly signed, and that the receiving floor is clear of pallets and trash
- Responsible for training all associates on store policies and procedures
- Delegate daily workload among associates
- Enforces safety policies and procedures; is a safety role model
- Performing needed responsibilities of the Store Manager when they are off
Minimum Requirements
The minimum requirements for this position include:
- Education/Training: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn
- Experience: Minimum of 1-3 years retail management experience
- Skills/Knowledge: Strong leadership and analytical skills
- Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
- Strong problem-solving and organizational skills
- Ability to lead and develop others
- Ability to handle multiple projects and tasks with a high attention to detail
- Knowledge of retail computer systems, MS Word and Excel a plus.
- Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Physical Requirements
The minimum physical requirements for this position include:
- Ability to stand for an extended period of time
- Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth
Job responsibilities may change based on the needs of the business.
ACE is the place for the Friendly Hardware Associate!
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Signing bonus
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location