Franchise Support / Corporate Trainer

About Us

I Heart Mac & Cheese is a fast-casual concept specializing in customizable, made-to-order macaroni & cheese and grilled cheese sandwiches. The menu combines the creativity of award-winning recipes resulting in a grown-up approach to this classic childhood dish.

Position Summary

I Heart Mac and Cheese (IHMAC) – Corporate Trainer focuses on implementing our restaurant training and development program for IHMAC Franchisees in the restaurants along with all Corporate managers and team members. This position supports company initiatives through training materials and classes, rollout to operations, new restaurant openings, and continuous follow-up. Candidate must have restaurant experience. Please note that this position requires frequent traveling out of state.

Primary Roles & Responsibilities:

• Knowledge in restaurant POS system and 3^rd party delivery services

• Provide tools and support to Managers and Franchisees for training team members

• Exercise leadership: encourage, persuade, and convince others to maintain high standards. Use an appropriate leadership style for different situations.

• Establish credibility through competence, continuity, integrity, and kindness

• Becomes IHMAC brand ambassador in company policies, procedures, standards, and goals. Also, maintain a current working knowledge of industry standards and regulations by working in the restaurants.

• Consistently display drive, energy and operate with a sense of urgency during each training

• Supervise training; utilize an individual's strengths to maximize their potential.

• Measure and provide counsel on improving operational and individual performance

• Foster open communication with management, team members & Franchisees

• Observe, communicate and follow up on opportunities and achievements in restaurants with Director of Training

• Support Department Heads in initiatives helping to ensure the successful introduction of new products, programs, and procedures to the restaurants, including the creation of new processes and supporting documentation, testing, training, and continued follow-up.

• Support the activities of new restaurant openings which may include pre-opening classroom and hands-on training activities

• Support managers and Franchisees in developing managers and the succession of team members

• Respond to requests, inquiries, emails, and others in a timely, accurate fashion

• Perform any other duties as requested by the Director of Training

• Flexible working hours required, including weekends

• Able to travel out of state for Franchise support - Travel will be in/out of state anywhere from 3-5 days at a time depending on the reason for the location visit (ie: grand opening, additional support or evaluation)

• Restaurant experience preferred

Salary Range: $50,000 - $53,000 (commensurate with experience)

Benefits:

• Vacation Time (earned/accrued immediately)
• Sick Time (earned/accrued immediately)
• Health Insurance

Job Type: Full Time