What are the responsibilities and job description for the Connectedness Manager position at EAB?
About EAB
At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.
At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.
For more information, visit our Careers page.
The Role in Brief:
Connectedness Manager
The Connectedness team is seeking a Manager to play a key part in the continued growth of the initiative. The ideal candidate will have a proven track record of colleague-to-colleague collaboration, meticulous attention to detail, and examples of leading projects from creative inception to execution. The role will require development of strong professional relationships with individuals and teams throughout the firm, including all levels of seniority and job function.
This hire may be based in Washington, D.C. or Richmond, VA; this position is also open to remote employment within the continental United States.
Primary Responsibilities:
- Proactively creates, executes, and reports on campaign ROI and makes data-driven adjustments to campaigns to maximize conversions
- Proactively manages the lead funnel from pass to execution to NBB in partnership with Demand Gen and Partner Development
- Works in partnership with the analytics team to proactively identify blind spots in data, key trends, and insights, and turns those insights into action
- Creates and executes on enablement strategies to unlock relationships
- Works in partnership with crediting and incentives team to design incentives that encourage staff to pass quality leads that generate NBB
- Partners with Learning and Development to onboard new commercial staff
- Serve the firm's top lead passers through recognition, special events, and targeted training
- Execute annual Product Knowledge Exam
- Maintains and merchandizes firm Product Book
- Writes and sends a monthly 1EAB firm update
- Supports strategic initiatives including User Gems
- Manages Two Commercial Coordinators:
- 1EAB Inbox Oversight
- Web Help Support Oversight
Basic Qualifications:
- Minimum of 3 years of related professional experience
- Bachelor's Degree
- Ability to work independently and autonomously
- Superb project management skills and the ability to juggle multiple stakeholders
- Proven ability to meet and exceed internal and external expectations
- Strong written and oral communication skills
- Experience achieving goals while working in a fast-paced, cross-functional role
Ideal Qualifications:
- Proven experience managing competing priorities of a wide range of stakeholders
- Ability to overcome challenges or obstacles in the moment
- Proven experience working across multiple teams and maintaining strong working relationships with colleagues
- Experience directly managing or mentoring junior staff
- Pursuit of creative outlets or problem-solving methods in the personal or professional realm
- Experience with Microsoft Excel
- Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise
If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.
Compensation:
The anticipated starting salary (base) range for this role is $42,000 - $62,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.
This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance.
Benefits:
Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:
- Medical, dental, and vision insurance plans; dependents and domestic partners eligible
- 20 days of PTO annually, in addition to paid firm and floating holidays
- Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
- 401(k) retirement savings plan with annual discretionary company matching contribution
- Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
- Employee assistance program with counseling services and resources available to all employees and immediate family
- Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
- Gender affirming care coverage
- Fertility treatment coverage and adoption or surrogacy assistance
- Paid parental leave with phase back to work program for birthing and non-birthing parents
- Access to milk shipping service to support nursing employees during business travel
- Discounted pet health insurance coverage for dog and cat family members
- Company-provided life, AD&D, and disability insurance
- Financial wellness resources and membership in a robust employee discount program
- Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
Benefits kick in day one; learn more at eab.com/careers/benefits.
At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.
To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard. To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
