Program Supervisor - Eagan

Position Summary: Assist the Program Director to perform all aspects of program operations. When necessary, act on behalf of the Program Director in his/her absence from the program.

Essential Job Duties:

Day to Day Program Operations:

• Provide on-the-job supervision and support to staff, including recognition, guidance and feedback.
• Ensure that staff are providing services that are person-centered, age-appropriate, and community focused. Ensure that staff engage the individuals receiving services in the daily planning and delivery of services received.
• In cooperation with the Program Director, develop and implement daily schedule for assigned staff and persons served, including individuals involved with center-based activities, community-based activities and mobile work crews.
• Ensure that persons served are appropriately assigned to activities and program areas based on their program goals and the needs of the center.
• Oversee the implementation of individualized program planning for persons served at the center. Act as a resource for Service Coordinators in the planning process and ensure that paperwork is completed correctly. When Service Coordinators need or request assistance, attend support team meetings for persons served. Assist in identifying and securing referral or other additional services for persons served when needed.
• Advise the Program Director on overall staff training needs. In cooperation with the Director, provide training to ensure that all staff are properly skilled and equipped in their positions.
• Assist and advise the Program Director with evaluating staff performance, including goal setting, and performance reviews. Assist and advise the Director on performance issues, including disciplinary needs when indicated.
• Ensure staff compliance with established policies and procedures and assist with policy interpretation as needed.
• Assist the Program Director with hiring new staff and work with the HR department on recruitment efforts. Assist the Program Director with on boarding of new staff, including orientation to the center, set up with computer and other needs, and training required during the first 60 days.
• Abide by and implement all individual program requirements and regulations, including Rule 245D. VA, DOL, CARF etc.
• Maintain a professional and positive behavioral atmosphere and acts as a role model for staff and program participants. Models and promotes “The MSS Way”.

Health and Safety:

• Oversee the medication administration at the assigned center. Ensure that all staff adhere to medication administration procedures as outlined in the Health Care Manual
• Ensure the safety and health of staff and persons served by being proactive in the identification and correction of health, safety and environmental hazards and ensuring the enforcement of all safety/health related policies and procedures. Provide emergency care when needed.
• Promptly communicate to the Program Director any problems or concerns regarding health and safety issues of the persons served or program operation.

Program Development and Quality Enhancement

• Assist the Director to ensure that the services provided are person-centered, age appropriate and community focused.
• Assist the Program Director to identify and implement procedural enhancements and quality improvement measures regularly. Assist the Program Director to identify and promote best practices in service delivery and performance improvement.

Other job duties:

• Attend and participate in all staff meetings and training as requested.
• Serve and participate on committees as requested, i.e. the Art Committee, CARF Committee etc.
• Represent the program/ agency, i.e. leading tours of the facility, participating in Information Fairs, etc.
• Plan and direct the work of volunteers as assigned.
• Other collateral duties as assigned by the Program Director.