IT Asset Manager

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week.

Responsibilities

The IT Asset Manager plays a crucial role in overseeing and managing the entire lifecycle of IT assets, including hardware, software, and third-party vendors. The ideal candidate will have a strong background in ITIL practices and ServiceNow platform experience to ensure effective and efficient asset management processes.

MAJOR DUTIES AND RESPONSIBILITIES:

• IT Asset Lifecycle Management:
• Develop and implement strategies for the procurement, deployment, utilization, and retirement of IT assets.
• Monitor and optimize asset usage to ensure cost-effectiveness and alignment with organizational goals.
• Conduct regular audits to maintain accurate and up-to-date asset records.
• Software Asset Management:
• Track software licenses, ensuring compliance with licensing agreements.
• Coordinate with relevant stakeholders to assess software needs and make recommendations for procurement or retirement.
• Hardware Asset Management:
• Maintain an inventory of hardware assets, tracking their deployment, utilization, and decommissioning.
• Implement best practices for hardware maintenance, upgrades, and replacement.
• ServiceNow Expertise:
• Utilize ServiceNow platform for effective IT asset management, configuration management, and incident tracking.
• Leverage ServiceNow reporting and analytics to provide insights into asset performance and usage.
• ITIL Practices:
• Implement ITIL best practices for Service Asset and Configuration Management (SACM).
• Ensure alignment of asset management processes with ITIL framework.
• Vendor Management:
• Manage relationships with third-party vendors, negotiating contracts and ensuring compliance with service level agreements.
• Evaluate vendor performance and recommend improvements or changes as needed.
• Purchase Order Management:
• Manage the creation and tracking of purchase orders using ServiceNow.
• Perform audit and reconciliation of purchases.

Qualifications

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field. 4 additional years of experience will be considered in lieu of degree.
• 5 years of IT Asset Management with a focus on both software and hardware assets and demonstrated knowledge of technology lifecycle.
• Previous asset management platform experience; ServiceNow asset management experience strongly preferred.
• Certification in ITIL Foundation and demonstrated experience implementing ITIL practices.
• Proficiency in using ServiceNow for IT asset management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Third-party vendor management experience is a plus.

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.