Sales Manager

To be an integral & dependable part of an interactive hotel team who have the common goal of exceeding established room night, revenue and ADR goals by finding or rebooking groups who would occupy 10 or more guest rooms per night and who also have catering and meeting requirements.  The job will also entail the following:

• Marketing to your specific assigned market segment with effective correspondence and all possible tools including mailers, email newsletter blasts about property updates, proposal & contract letters.
• Individual should provide DOS pertinent information on expenditures for their market to be included in the S&M budget.
• Promoting your market and representing the Four Points by Sheraton Asheville Downtown at selected meetings and trade shows.
• Account Management - all Marriott accounts must be maintained, updated and active (unless there is no future potential but duly noted). All files should be entered and traced to sales manager and if no potential, marked inactive.
• Servicing clients with group room needs prior to arrival, during their stay and then following up after the client departs and ensuring that all other facets of their stay are suitable, all in a timely manner.  Assisting your co-workers in finding business or assisting with their clients when they are unavailable.
• Be aware of the hotel’s needs and business demands so that we can maximize incoming revenue while reducing cost so that profits can be increased. This includes making sound decisions such as considering the mix of business (transient vs. group demand), not taking low rated business when demand is high.
• Individual responsible for generating a set number of prospecting calls & in addition, making a set number of outside sales calls each week (monitored at the end of each month).  Must have the ability to develop relationships with these accounts to continue booking them year after year.
• Some travel required to major feeder markets such as Charlotte, Raleigh/Durham area, Triad area (Greensboro, High Point, Winston Salem), and also Greenville/Spartanburg area).  At times, individual could be out from 1 – 4 days at the time.

To be an honest and caring manager of the hotel who leads by example and who is keenly aware of the hotel’s needs, the employee’s needs, the needs of other departments, and the needs of our community.  At times, it may be necessary to work in other departments in other capacities so that the guests' needs are met.

There are a multitude of responsibilities that surface such as possible Human Resource issues and guest comments or complaints, etc. This position is responsible for completing all reasonable requests by the individuals’ direct supervisor or any member of the Hotel's Executive Committee.

Commitment:

Five Musts:

• Strong work ethic
• Stable work history
• Commitment to customer
• Sense of loyalty to the company
• Willingness to go the extra mile

Physical Requirements:

Manual dexterity is necessary for computer input and strong verbal and written skill required for effective communication.  Incumbent must be capable of driving and may be required to lift up to 50 pounds.  Must be able to remain sitting for 60% of the shift and work under variable temperature conditions (extreme heat or cold) and noise levels.

Salary : $45,000 - $55,000