Support Services Supervisor

What you'll be doing as a Support Services Supervisor: 
The current vacancy will be assigned to the Communications Unit. Under supervision, you will be responsible for the creation, implementation, and on-going operation of a Quality Assurance/Quality Improvement Program. You will coordinate with other units to ensure the Standard Operating Procedures meet CALEA, Agency and POST standards. You will update and manage all aspects of the existing Communications Training Program for trainees as well as the POST/Agency required training for the Communications Center staff.
 
Vacancy Situation: The Park District currently has one (1) vacancy located at East Bay Regional Park District Public Safety Headquarters in Castro Valley, CA. The hiring pools established as a result of this recruitment will be used to fill the current vacancies and additional vacancies that may occur during the one-year life of the hiring pools. 
 
We're Looking for Individuals Who Are:

• Passionate about helping others;
• Great communicators both orally and in writing;
• Capable of establishing and maintaining positive and cooperative working relationships;
• Comfortable and confident in making decisions when faced with limited information;
• Able to exercise authority and take control in emergency situations.

A Few Reasons Why You May Love This Job:

• Meaningful and valued work connected to our organizational mission;
• Tuition reimbursement and professional development.
• Excellent benefits: Medical, Dental, Vision, Flexible Spending, and pension benefits through California Public Employees Retirement System (CalPERS). Click here for details regarding additional benefits.
• A community of colleagues who are passionate about public service and the East Bay Regional Park District, the communities it serves, and its mission.
• Unique daily challenges and ability to make an impact on the park visitor experience;
• Working with a purpose for a better world today and in future generations through the preservation of open space, public access to the outdoors, and a commitment to the conservation of the natural world found east of the San Francisco Bay across 33 cities in Alameda and Contra Costa counties.
• Free parking permit for EBRPD parks (for up to 2 privately owned vehicles) and employee discounts for certain EBRPD park amenities (reservations, daily fishing permit, public boat launch)

Our Values:

• Respect: We honor each other, the park users we serve, and the land we steward.
• Resilience: We creatively adapt to change. We address challenges with empathy, perspective, and determination.
• Relationships: Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues, partners, and the public we serve.
• Transparency: We hold the public's trust through meaningful stakeholder engagement and unfettered access to timely and reliable information on decisions and performance.

Under general direction, plans, coordinates, and directs the activities of support services units including Communications, Records, or Property and Evidence; develops and implements policies and procedures; performs a variety of complex technical work; and performs related duties as assigned.

ESSENTIAL FUNCTIONS:

• When assigned to Communications the focus will be on Quality Assurance/Quality Improvement, the Communications Training Program, Dispatcher/POST Training and Policies/Procedures related to the Communications Unit;
• Plans, coordinates, and directs the operations of assigned divisions;
• Selects, directs, supervises, trains, motivates, and evaluates assigned personnel, including working to promote good performance, correct deficiencies, and implement discipline procedures if necessary;
• Identifies and resolves work problems, including staffing and online scheduling;
• Interprets and correctly applies departmental policies and procedures;
• Coordinates with the Communications, Records and Property Manager for expenses related to the Communications, Records and Property and Evidence Units' budgets;
• Acts as the Department of Justice California Law Enforcement Telecommunications System (CLETS) access coordinator;
• Assures compliance with federal, state, local, and Park District mandates;
• Serves as liaison with other units and divisions throughout the division and Park District;
• Responds as necessary to emergencies that might arise during 24-hour shift operations such as alarm activations, large scale complex incidents, or emergency access to property and evidence;
• Prepares and completes statistical analysis and reports, including Uniform Crime Reporting for the Department of Justice;
• Performs Department of Justice compliance audits;
• Oversees the application of appropriate codes, Public Records Act statues, and government code sections related to the storage, retention, and release of the Public Safety Division records, property, and evidence;
• Responsible for all applicable CALEA standards such as the collection, storage, retention, and release of records, property, and evidence;
• Performs related duties as assigned.

Education: 
Equivalent to the completion of the twelfth grade, and 60 semester or 90 quarter units of college level courses in public administration, business administration, records, property and evidence, or a related field.
 
AND
 
Experience: 
Three (3) years of progressively responsible experience in law enforcement work related to communications, records, or property and evidence including one year in a supervisory capacity.
 
AND
 
License or Certificate: 

1. Possession of a valid Class C California Driver's License with a satisfactory driving record is a condition of initial and continued employment in this classification.        
2. A valid CA Peace Officer Standard and Training (POST) Records, Dispatch Supervisor, Trainer or Training, Property and Evidence certificate OR equivalent. Any of the afore mentioned or an equivalent for the state where you reside would suffice to meet this requirement.

Knowledge of:

• Principles, methods, and practices of effective employee supervision and development; 
• Public Safety Division procedures, functions, and reporting relationships; 
• Operations of and procedures in law enforcement functions, including records management and property and evidence control; 
• Budget management and techniques; 
• Pertinent codes such as Public Records Act, government code, civil code, vehicle code, evidence code, and penal code; 
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, database management systems, records management systems, and computer aided dispatch systems. 

Ability to: 

• Plan, organize, and supervise the work of others; develop staff through formal and informal training; 
• Write clear, concise, accurate, and comprehensive reports and statements; learn, interpret, explain, develop, and apply departmental policies and procedures; 
• Learn, understand, and retain changing legal statutes and laws; carry forward several projects simultaneously; 
• Practice sound, independent judgement in setting priorities in the furtherance of the Park District's mission and vision; 
• Assist with preparation and monitoring of the unit's budget; operate a motor vehicle for travel to various locations; 
• Effectively follow oral and written instructions; 
• Move, carry, or drag heavy items of property and evidence weighing up to 35 pounds; 
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications; 
• Communicate clearly and concisely, both orally and in writing; 
• Establish and maintain effective working relationships with those contacted in the course of work at all levels, including a culturally diverse general public, with a focus on quality service to internal staff and external customers and park users.

CONDITIONS OF EMPLOYMENT

• Ability to pass a level 3 background screening.
• Possession of a valid California Driver's License with a satisfactory driving record is a condition of initial and continued employment in this classification.
• Must wear a Park District uniform.
• May be required to work nights, weekends, holidays, and serve in an on-call status.
• All East Bay Park Regional District employees are required to be vaccinated against COVID-19 as a condition of employment. 

Union Affiliation: The East Bay Regional Park District Police Association (PA) represents this classification. Wages, hours and other terms and conditions of employment are covered in an Agreement between the District and the Police Association.  

For more information about the District's Public Safety Division, please visit the District's website at: https://www.ebparks.org/public-safety/police

APPLICATION PROCESS
Application materials for this position consist of four (4) required parts:
 1. A current East Bay Regional Park District application submitted online; and
 2. Completed supplemental questions; and 
 3. A copy of your college transcripts (official or unofficial).
 4. Certification—A valid CA Peace Officer Standard and Training (POST) Records, Dispatch Supervisor, Trainer or Training, Property and Evidence certificate or equivalent. Any of the afore mentioned or an equivalent for the state where you reside would suffice to meet this requirement. 

Applications are accepted online only. Our online application system is provided by NeoGov. Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user on the system. If you have previously applied to a recruitment on GovernmentJobs.com, please take care to update your existing profile. If you have any problems while applying online, please contact the NeoGov Help Desk toll-free at (855) 524-5627.  
 
Notification:  All applicants will be notified of the disposition of their application via email, generally within two to three weeks after the closing date. You may also sign into your governmentjobs.com account to view your current application status and notifications.
 
Selection Process: The application materials for all applicants meeting the minimum qualifications will be reviewed by a screening panel to select the best qualified for interview or testing. The District reserves the right to set up a written test, performance test, and/or other assessment procedures before and after the interview process. Possession of minimum qualifications does not guarantee an interview or invitation to test. Pursuant to the Federal Immigration and Reform Act of 1986, all applicants who are hired will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.

Special Testing Arrangements: If you require special arrangements due to a verified disability or medical condition, please contact the Human Resources Department at 510-544-2154.
 

Equal Opportunity Employer:

The East Bay Regional Park District is an Equal Opportunity Employer that values and respects a diverse workforce and community. It is committed to promoting an equitable and inclusive workspace that is welcoming to all. Applicants from all backgrounds and life experiences are encouraged to apply. All qualified applicants will receive consideration for employment.

Salary : $7,911 - $10,117