What are the responsibilities and job description for the Call Center Representative position at East Coast Roofing, Siding & Windows?
East Coast Roofing, Siding, and Windows is on one of New Jerseys leading Roofing, Siding, and Windows companies having been in business for over 40 years. As we enter 2023, we’ve adopted new and exciting growth strategies that will extend our reach far and beyond New Jersey in the coming years. To achieve this level of growth, we’re looking for driven, hungry, and talent inside sales professionals that have experienced this level of fun, fast paced growth and are willing to grow with us along the way.
Are you a natural when it comes to talking to people on the phone? Do you have the ability to be influential with a smile? Do you provide the ultimate customer experience? Are you coachable?
If you are looking for a high earnings career in sales and are willing to adapt to the change that comes with a growing business, we have a tremendous opportunity for you!
What we offer:
- Professional office space (FUN Call Center environment)
- Award winning culture
- Performance driven bonuses!
- Professional training
Your Responsibilities
- Source new sales opportunities through inbound lead follow-up and outbound calls
- Understanding customer needs and requirements
- Schedule appointments and meet daily quotas
- Expand your product knowledge to answer simple questions and offer guidance confidently to prospects
- Document information and contacts in CRM
Your Skills
- B2C SALES EXPERIENCE
- Track record of over-achieving quota
- Strong phone presence and experience
- Experience working with a CRM, Microsoft, etc. (Nice to Have)
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to control a conversation with a smile
- Must be resilient
- Ability to get your desired result
- Home remodeling experience is a plus but not required
Job Type: Full-time
Hourly Rate: $16.00 - $17 Per Hour
Dynamic Bonuses Ongoing Performance Based Commissions!
Benefits:
- Health insurance
- Paid time off
Experience level:
- 2 years
Supplemental pay types:
- Bonus pay
- Commission pay
Weekly day range:
- Weekend availability
Work setting:
- Call center
- In-person
- Office
Work Location: In person
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
- Signing bonus
Ability to commute/relocate:
- Pleasantville, NJ: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $16 - $17