Receptionist

Job Summary

East Portland Surgery Center is one of Portland’s leading multi-specialty surgery centers, performing cases in pain management, GI, general surgery, orthopedics, cosmetics, ophthalmology, gynecology, ENT & Spine. We are consistently growing our business and are seeking to add a Full Time (FT) Pre-Op & PACU Nurse to our team.

Our Mission: To care for every patient and their family as if they were our own. Each patient, each family, each and every time. At the core of this mission is creating an exceptional experience for all people: caregivers, providers, patients and families.

What We Value:

• Authentic, warm interactions with our patients, physicians and team

• Excellent service consistently delivered with integrity and a smile!

• Team members who prefer an integrative work environment

• Open, solution-based communication

• A growth mindset that sees challenge as opportunity

• Mentorship and skill building

A Successful Candidate Will:

• Contribute by maintaining organization and flexibility

• Lead by example in delivering professional and friendly interactions to patients, physicians and our team

• Provide exceptional customer service to our patients

• Value that their presence is required for personal and overall team success

• Believe in the values our company works towards daily

• Appreciate a company that shares in creating and benefiting from its success

Essential Job Duties and Responsibilities include the following:

• Patient admissions, to include basic screening of patients upon arrival, checking in patients, copying identification and insurance, and communication with Pre-Op nursing staff

• Welcome visitors in a warm and friendly manner, and answer any questions visitors have

• Maintain reception area and all common areas in a clean and tidy manner at all times

• Answer and direct phone calls in a polite and friendly manner, transfer calls to appropriate department / team member, and take messages if necessary

• Performs clerical duties, including distribution of mail and messages, monitoring office supplies & re-stock as necessary, and maintain postage meter

• Keep detailed and accurate records of facility visitors, including basic screening (if required)

• Maintain the general office filing system

• Processing patient payments, and directing patients to billing office if they require further account assistance

• Facilitate chart preparation

• Provide relief to other office team members as required

• May provide help to other Portland area USPI facilities if required

Job Qualifications:

• Experience in providing exceptional customer service to patients, physicians, and team

• High School Graduate or equivalent

• 2 years of experience in a clinical environment preferred

• 2 years of receptionist experience preferred

• Self-motivated, flexible, and able to multi-task and prioritize in a fast paced environment, with the ability to problem solve with minimal direction or guidance

• Proven history as a team player, and also working with little to no supervision

• Exceptional verbal and written communication skills

• Proficient with Microsoft Office programs (Word, Excel, etc.)

• Prefer experience with medical software programs such as Advantx, Amkai, or Epic

• Efficient use of resources

• Willingness to maintain a clean, organized environment

• Consistent, reliable attendance

• Reliable means of transportation

Benefits

• Full insurance plan (medical, dental, vision, life, long- & short-term disability, etc.); 401k; Time off = 7 paid holidays per year 2 personal days 1 week city sick leave (CSL) generous PTO plan

• Schedule: Monday – Friday, with no nights, no weekends, and no holidays

• Easy location: Off I-205 at Johnson Creek

Please submit a cover letter & resume via email.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $17