What are the responsibilities and job description for the Program Specialist 2 - Eagle Store position at Eastern Washington University?
Posting Details
Posting Details
Working Title
Program Specialist 2 - Eagle Store
Posting Number
2022092CP
Position Information
Classification Title
Program Specialist 2
Classification Code
107I
RCW Exemption Criteria
No Exemption
EWU Position Number
C99081
CUPA Code
No Match
FLSA
Non-Exempt
Bargaining Unit
BU 1
% Full Time
100%
Salary / Wage Range
CS - 42
Salary Information
$41,616 – $54,180
Anticipated Start Date
Position is available now.
Term of Appointment
12 months per year
Location
Cheney, WA
County
Spokane
Project Description
Project Duration
Background Check
Yes - Both
Responsible HR User
Vara Lyn Conrath
Responsible HR User Email address
vconrath@ewu.edu
Posting Text
Job Summary
- Eastern Washington University seeks a full time Program Specialist 2 to support our Eagle Store.
- The Program Specialist 2 will coordinate course material services and resources (electronic textbooks, homework software, and electronic testing programs) for the EWU Eagle Store. This position is responsible to assess program needs, manage day-to-day operations, and maintain extensive contact with program participants and outside entities. Skills required include strong organizational skills, managing priorities, attention to detail, and problem solving. Customer service, outreach, and fiscal responsibility is expected to enhance the reputation and success of the EWU Eagle Store. Use of Microsoft Office products, course material specific software programs, and campus software programs are deeply integrated into this position.
- The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 11 paid holidays, tuition waiver benefit and more.
About Eastern Washington University
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
- This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
- All new employees must comply with EWU immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
- COVID-19 Vaccination and Exemption Information link: https://inside.ewu.edu/hr/
- This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement.
Physical Demands
- If you would like to obtain a copy of the Essential Functions Analysis form, which describes the physical and mental demands of the position, please contact Vara Lyn Conrath at vconrath@ewu.edu.
Pre-Placement Physical
No
Hearing Test
No
Medical Monitoring Post Hire
No
Protective Equipment
Required Qualifications
- Bachelor’s Degree or 2 years of program management experience or experience may substitute on year to year basis for education.
- Minimum 2 years demonstrated experience providing customer service and managing day-to-day operations of an office or workplace including analytical skills.
- Demonstrated experience providing information (both verbal and written) to different constituencies both within and outside the organization.
- Ability to work independently in a fast-paced customer service-based environment.
- Proficient knowledge of Microsoft Office (Word, Excel, etc.) and Google Docs
- Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.
Preferred Qualifications
- Experience working in a Higher Education setting
- Supervisory experience
Other Skills and Abilities
- Flexibility
- Collaboration
- Communication
- Teamwork
- Time Management
- Attention to Detail
Work Schedule Type
Regular
Work Schedule
- The position is located on our Cheney Campus with regular office hours 8:00 a.m. to 5:00 p.m.
Posting Date
10/28/2022
Open Until Further Notice
No
Closing Date
11/13/2022
Screening to Begin
11/14/22
Special Instructions to Applicants
It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
- Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
- Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. Please list at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
- Complete the online application form and respond to the online questions, if applicable.
- Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.
Application Types Accepted
Application
Job Duties
% of Time
30
Responsibility / Duty
Direct, plan, implement, and manage course materials
- Monitor short-term and long-term course material deadlines and planning
- Work with faculty and academic department staff to maintain and enhance the course materials requisition process
- Accurately input course material information
- Verify course information in EagleNet, VitalSource, and other software programs
- Accurately attach electronic course materials to corresponding courses
- Timely publish course material requirements by term
- Examine data for discrepancies
- Daily monitor multiple email addresses
Essential Function Indicator
Yes
% of Time
30
Responsibility / Duty
Manage communication and organization
- Communicate EWU Eagle Store course material policies
- Friendly and informative management of office visitors, emails, and phone calls
- Compose emails in a clear and concise manner with a 24-hour response time
- Develop and maintain positive relationships with campus departments
- Maintain regular communication with vendor and publisher representatives
- Develop processes and actions to effectively manage priorities
Essential Function Indicator
Yes
% of Time
20
Responsibility / Duty
Marketing and outreach
- Promote the EWU Eagle Store and course material programs
- Campus outreach with a focus on course material
- Plan and execute course material presentations for campus departments
- Provide course material training to EWU Eagle Store staff
- Develop informational and promotional materials for the store website, emails, and in-store signage
Essential Function Indicator
Yes
% of Time
10
Responsibility / Duty
Course material fiscal management
- Monitor course material costs
- Manage retail pricing and sales tax on course materials
- Reconcile invoices with course material software programs
- Track productivity and growth of course material programs, provide reporting of data
- Confirm and approve course material charges to student account
Essential Function Indicator
Yes
% of Time
10
Responsibility / Duty
Customer Service and store operations
- Provide customer service and assist in sales transactions at the POS terminal
- Open and close store when needed
- May supervise and direct classified and part-time staff
- Assist in the maintenance of inventory records and taking physical inventory
- Attend meetings and/or conferences as an EWU Eagle Store representative
- Assist the Director as requested
- Perform related duties as assigned
Essential Function Indicator
Yes
Salary : $41,616 - $54,180
Program Aide
Lewis Clark Early Childhood Program -
Lewiston, ID
Assistant Store Manager
Joann Fabric & Crafts store -
Spokane, WA
Store Protection Specialist
Ross Stores -
Spokane, WA
