Account Manager

Eaton’s Aerospace Division is currently seeking an Account Manager to join our team. Remote working from home office will also be considered if candidate is located w/in 50 miles of our Beltsville, MD facility.

Position Overview:

This position is for a Customer Account Manager that will function as the primary focal point between our customers and the internal Eaton team. The primary goal is to maximize customer satisfaction by ensuring we meet our commitments to the customer.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

• Proactively monitor customer delivery schedules and track critical shortages. Team with Supply Chain Management to expedite urgent customer needs.
• Analyze and report on internal/external customer metrics related to on-time delivery and quality; collaborate with customer to ensure data integrity.
• Diffuse frustrated customers, handle high stress situations, and maintain a working relationship with the internal and external customers including interdepartmental teammates.
• Within 6 months of training, must be able to review quotes and orders, process return material with promptness and accuracy, clear contested invoices, customer expedites and follow ups and be familiar with Eaton Beltsville part numbers and product lines.
• Know and apply all terms of Long-Term Agreements for assigned customers; develop and maintain an executive summary for other team member’s use. Identify and track issues to be changed during the next negotiation.
• Analyze and Problem solve customer specific performance issues.
• Maintain composure during peak times of customer requests and have a positive professional attitude.
• Backup for teammate’s customers in their absence.
• Work to develop an understanding of the culture of the company as it relates to continuous improvement, problem solving.
• Perform other tasks/duties as assigned.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger 

Qualifications

Required (Basic) Qualifications:

• High School Diploma or GED Equivalent
• Minimum of 2-3 years of work experience in Customer service
• Must be authorized to work in the United States without corporate sponsorship now or in the future.
• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Beltsville, MD will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred qualifications:

• Bachelor’s degree from an accredited institution Preferred
• Computer literate with competency in Microsoft Office software programs and customer web-based maintenance systems.
• Good judgment, logic, resourcefulness and creative abilities.
• Strong team player.
• Excellent interpersonal skills. 

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching

#LI-RK3

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America – US/Puerto Rico
Organization: AER FED Fluid Electrical Distribution

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Salary : $0