Lead Customer Support

Eaton’s Vehicle Division is currently seeking a Lead Customer Support member to join our team. This position is based at our Galesburg, MI location.

Position Overview: The primary function of the Lead Customer Support role is to Support the warranty administrative adjudication process.  The warranty support area administers/processes customer warranty claims.  Provides technical failure analysis to Product Engineering.  Provides guidance to members of Warranty team as required.  Assumes ownership of customer facing responsibilities

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Qualifications

Required (Basic) Qualifications:

• High School diploma/GED
• 1 year of Warranty Administration Experience
• 1 year of Call Center Experience in Auto Industry
• No sponsorship is available for this position.

Preferred Qualifications:

• Bachelors degree in a relevant technical field or 3 to 5 years of experience in, or strong knowledge of, heavy-duty truck or automotive drivetrain systems and/or components.
• Strong understanding of repair strategies and related processing in Roadranger Warranty System (RWS).  Basic understanding of the OEM and dealer claim filing processes.
• Good understanding of driveline functionality and components.
• Proficient failure analysis skills.
• Basic analytical skills

Position Criteria:

• Obtain and deploy warranty administrative policies.
• Usage of Warranty tools
• Failure analysis and communication.
• Mentors others in transfer of warranty and failure analysis knowledge
• Leads team to accomplish daily tasks and records/monitors performance metrics
• Manages customer relationships

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com  

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Quality

Region: North America – US/Puerto Rico
Organization: VEH Vehicle Group

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Salary : $0