What are the responsibilities and job description for the Resident Services Coordinator II position at Ebenezer?
Overview:
Vintage Hills Senior Living of Indianola, Iowa is located just minutes from Des Moines’ South side and offers Assisted Living, Memory Care and Stay by the Day units. Our dedicated employees enjoy working in a family-like environment that is fun, safe and always raising the bar! As an Ebenezer managed property, we are dedicated to helping seniors live as independently as possible.
The Resident Services Coordinator is responsible for providing a wide range of administrative, Human Resources, employee staffing/scheduling, and billing support for our Senior Assisted Living/Memory Care community.
When you come to work at Ebenezer, we promise to support your growth, honor your strengths and empower you to make a difference in the lives of others. Named as a Star Tribune Top Workplace for the 12th time, Ebenezer is Minnesota’s largest senior living organization with over 100 years of excellent service, and we’re expanding and growing into Iowa!
Vintage Hills Senior Living of Indianola, Iowa is located just minutes from Des Moines’ South side and offers Assisted Living, Memory Care and Stay by the Day units. Our dedicated employees enjoy working in a family-like environment that is fun, safe and always raising the bar! As an Ebenezer managed property, we are dedicated to helping seniors live as independently as possible.
The Resident Services Coordinator is responsible for providing a wide range of administrative, Human Resources, employee staffing/scheduling, and billing support for our Senior Assisted Living/Memory Care community.
This administrative/clerical support position includes;
- 80 hours in two weeks
- Day Shift Hours (with on call)
- Benefit Eligible; https://www.ebenezercares.org/employee-benefits
- Maintains, approves changes, updates, and communicate employee nursing staffing schedules
- Coordinates Human Resources functions: payroll, annual performance review tracking, education compliance, assists with scheduling interviews, and support personnel paperwork compliance.
- Coordinates training of new employees and assigns/maintains Educare records reporting concerns to supervisors
- Coordinates communication with Provider/Doctor scheduling
- Schedules care conferences
- Maintains Resident Directories and assists with resident correspondence
- Main assist with billing, accounts receivable and accounts payable (If applicable)
- Functions as a receptionist with providing administrative help for the senior living building (if applicable)
- Works as a Resident Assistant (caregiver) upon request of building leadership
- Required:
- Experience with MS office products
- Ability to maintain a high level of customer service with tact and confidentiality
- Strong communication skills and ability to interact effectively with a diverse group of staff/residents
- Ability to be organized and solve problems
Preferred:- One to three years related experience preferred
- Vocational training (HUC or Medical records/secretary) or Degree /certificate in healthcare management or related field preferred
- Experience in long term care or Assisted Living environment highly preferred
- Experience working with eldermark or educare or similar software program
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