What are the responsibilities and job description for the Quality Improvement Specialist position at ECFMG?
We are looking to hire a full-time Quality Improvement Specialist within our Training and Quality Improvement (TQI) department. The role of a Quality Improvement Specialist is to collaborate with the QI Partner, and TQI Manager, supports the development, implementation, and management of Programs and Services Quality Assurance and Improvement processes and initiatives.
ABOUT THE ROLE
A DAY IN THE LIFE of Quality Improvement Specialist
The primary responsibilities of the Quality Improvement Specialist include:
* The development, implementation, and management of Programs and Services Quality Assurance and Improvement processes and initiatives including:
* The planning and implementation of quality improvement strategies for all Programs and Services staff with a strong focus on documenting errors
* Identifying root cause of errors and informing changes in our technology platform and staff training required to mitigate errors, as needed.
* This role will assist in tracking of all quality improvement efforts including initial training and remediation efforts, as well as assessment scores to inform effectiveness of training and QI instruments.
* Additionally, this role supports Operation's efforts to leverage technologies to advance education, training, improvements to departmental operations, and quality improvement initiatives.
* Supports Departmental managers through the development of quality improvement assessment tools and meets with managers as needed to review error rates by team.
* In partnership with QI Partner, Training Specialists, and TQI Manager, develops strategies to improve training and mitigate errors.
* Provides meaningful data to leadership as it relates to error rates and QI initiatives across areas of Programs and Services, as needed.
* Will support ECFMG's privacy compliance program through the identification, tracking, and investigation of incidents related to the inadvertent release of personally identifiable information in the course of business operations.
* As needed, will deliver training content via in-person or electronic formats to various audiences
SOME OF OUR PERKS & BENEFITS!
* Robust Medical, Dental & Vision from top providers
* 12% Employer Contribution to your 403(b)
* Tuition Reimbursement
* Wellness Program
* Generous PTO
* Flexible Work from Home opportunity
WORK SCHEDULE for Quality Improvement Specialist
This is a fully remote full-time position typically works 7-hour workdays, Monday - Friday, that must work Eastern Standard Time (EST) hours.
SALARY for Quality Improvement Specialist (Starting at $62,000)
Any offered salary is determined based on competency and skills, prior relevant experience, required degrees/certifications, internal equity within the organization and market competition.
ABOUT US
Intealth brings together the expertise and resources that advance quality in health care education worldwide in order to improve health care for all. Through strategic integration of its nonprofit members, Intealth offers a flexible and multi-layered portfolio of services. These services enhance and support the education and training of health care professionals, verify their qualifications required to practice, and inform the development of health workforce policies around the world.
Intealth is an integrated organization that includes the Educational Commission for Foreign Medical Graduates (ECFMG), established in 1956, and the Foundation for Advancement of International Medical Education and Research (FAIMER), established in 2000. ECFMG and FAIMER created Intealth as a new overarching identity in 2021 to mark the success of a multi-year business transformation resulting in integrated operations. Intealth unites ECFMG and FAIMER under a common vision and leverages their combined expertise and resources for maximum impact.
In recognition of the value of our employees, we strive to offer excellent benefits and an environment that emphasizes professional development and personal wellness. We were named a Top Workplaces in 2021 by the Philadelphia Business Journal.
ABOUT YOU
Our ideal candidate for the Quality Improvement Specialist has the following skills & experience:
SKILLS
* Excellent communication, interpersonal, presentation, and meeting facilitation skills.
* Strong project management skills, including the ability to analyze project goals and requirements, develop schedules, track outstanding tasks, coordinate work across departments, and employ all necessary quality assurance and improvement measures for work products.
* Strong analytical skills in problem definition, workflow creation, root cause and gap analysis and implementation of solutions.
* Solution oriented with results that drive business goals forward.
* Strong leadership skills and proven ability to lead and influence a team of peers working toward a common goal.
* Detail-oriented, with a focus on Quality Assurance practices.
* Able to work independently, prioritize tasks and achieve goals.
* Exemplary oral, written, and interpersonal communications skills.
* Ability to quickly learn and understand complex processes to create robust and accurate assessment tools.
* Ability to develop and implement ideas for training and quality improvement initiatives.
* Demonstrated leadership skills, including ability to provide feedback to employees at all levels regarding quality of work in a positive and collaborative manner.
* Must be able to quickly learn new policies and procedures and communicate same to staff.
* Must be able to quickly learn new technology systems, and train staff on same.
* Effective organizational skills with the ability to manage multiple responsibilities.
* Ability to make sound decisions using discretionary judgment.
JOB DUTIES & RESPONSIBILITIES
* Leads in the development and implementation of best practices and methodology of Programs and Services Quality Assurance and Improvement processes and initiatives.
* Leads the design, planning and implementation of quality improvement strategies for all Programs and Services staff with a strong focus on documenting errors, identifying methods to determining root cause of errors, and informing changes in our technology platform and staff training required to mitigate errors.
* Consults with Departmental managers through the development of quality improvement assessment tools and develops strategies to improve training and mitigate errors.
* Meets with managers as needed to review error rates by team.
* Develops mechanisms to provides meaningful data to leadership as it relates to error rates and QI initiatives across areas of Programs and Services, as needed.
* Leads the efforts to systemically coordinate the document control of operational policies, procedures and training including organizing, cataloging and change management activities.
EXPERIENCE
* Minimum of 3 years in business, project management or business development
* Must have experience in business operation, with focusing on the processing of documents and operational workflow.
* Must have training and communications skills
* Must have experience w Lean/Six Sigma methodology and change management principles
* Customer service and call center experience is preferred
* Learning Management Systems (LMS) experience is preferred
* Developing training materials is preferred
* Project Management certificate is preferred
EDUCATION
* Bachelor's Degree in business or a related field or equivalent work experience is required
* Master's Degree is preferred
While our unwavering commitment to promoting quality healthcare worldwide is one of our top priorities, we have a similar commitment to fostering an environment that recognizes people matter as much as the business. You can contribute to meaningful and inspiring work in an inclusive organization that prioritizes your diversity, professional and leadership development, and overall personal wellness. If these organizational priorities resonate with you , then it's time for you to join us! If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
ABOUT THE ROLE
A DAY IN THE LIFE of Quality Improvement Specialist
The primary responsibilities of the Quality Improvement Specialist include:
* The development, implementation, and management of Programs and Services Quality Assurance and Improvement processes and initiatives including:
* The planning and implementation of quality improvement strategies for all Programs and Services staff with a strong focus on documenting errors
* Identifying root cause of errors and informing changes in our technology platform and staff training required to mitigate errors, as needed.
* This role will assist in tracking of all quality improvement efforts including initial training and remediation efforts, as well as assessment scores to inform effectiveness of training and QI instruments.
* Additionally, this role supports Operation's efforts to leverage technologies to advance education, training, improvements to departmental operations, and quality improvement initiatives.
* Supports Departmental managers through the development of quality improvement assessment tools and meets with managers as needed to review error rates by team.
* In partnership with QI Partner, Training Specialists, and TQI Manager, develops strategies to improve training and mitigate errors.
* Provides meaningful data to leadership as it relates to error rates and QI initiatives across areas of Programs and Services, as needed.
* Will support ECFMG's privacy compliance program through the identification, tracking, and investigation of incidents related to the inadvertent release of personally identifiable information in the course of business operations.
* As needed, will deliver training content via in-person or electronic formats to various audiences
SOME OF OUR PERKS & BENEFITS!
* Robust Medical, Dental & Vision from top providers
* 12% Employer Contribution to your 403(b)
* Tuition Reimbursement
* Wellness Program
* Generous PTO
* Flexible Work from Home opportunity
WORK SCHEDULE for Quality Improvement Specialist
This is a fully remote full-time position typically works 7-hour workdays, Monday - Friday, that must work Eastern Standard Time (EST) hours.
SALARY for Quality Improvement Specialist (Starting at $62,000)
Any offered salary is determined based on competency and skills, prior relevant experience, required degrees/certifications, internal equity within the organization and market competition.
ABOUT US
Intealth brings together the expertise and resources that advance quality in health care education worldwide in order to improve health care for all. Through strategic integration of its nonprofit members, Intealth offers a flexible and multi-layered portfolio of services. These services enhance and support the education and training of health care professionals, verify their qualifications required to practice, and inform the development of health workforce policies around the world.
Intealth is an integrated organization that includes the Educational Commission for Foreign Medical Graduates (ECFMG), established in 1956, and the Foundation for Advancement of International Medical Education and Research (FAIMER), established in 2000. ECFMG and FAIMER created Intealth as a new overarching identity in 2021 to mark the success of a multi-year business transformation resulting in integrated operations. Intealth unites ECFMG and FAIMER under a common vision and leverages their combined expertise and resources for maximum impact.
In recognition of the value of our employees, we strive to offer excellent benefits and an environment that emphasizes professional development and personal wellness. We were named a Top Workplaces in 2021 by the Philadelphia Business Journal.
ABOUT YOU
Our ideal candidate for the Quality Improvement Specialist has the following skills & experience:
SKILLS
* Excellent communication, interpersonal, presentation, and meeting facilitation skills.
* Strong project management skills, including the ability to analyze project goals and requirements, develop schedules, track outstanding tasks, coordinate work across departments, and employ all necessary quality assurance and improvement measures for work products.
* Strong analytical skills in problem definition, workflow creation, root cause and gap analysis and implementation of solutions.
* Solution oriented with results that drive business goals forward.
* Strong leadership skills and proven ability to lead and influence a team of peers working toward a common goal.
* Detail-oriented, with a focus on Quality Assurance practices.
* Able to work independently, prioritize tasks and achieve goals.
* Exemplary oral, written, and interpersonal communications skills.
* Ability to quickly learn and understand complex processes to create robust and accurate assessment tools.
* Ability to develop and implement ideas for training and quality improvement initiatives.
* Demonstrated leadership skills, including ability to provide feedback to employees at all levels regarding quality of work in a positive and collaborative manner.
* Must be able to quickly learn new policies and procedures and communicate same to staff.
* Must be able to quickly learn new technology systems, and train staff on same.
* Effective organizational skills with the ability to manage multiple responsibilities.
* Ability to make sound decisions using discretionary judgment.
JOB DUTIES & RESPONSIBILITIES
* Leads in the development and implementation of best practices and methodology of Programs and Services Quality Assurance and Improvement processes and initiatives.
* Leads the design, planning and implementation of quality improvement strategies for all Programs and Services staff with a strong focus on documenting errors, identifying methods to determining root cause of errors, and informing changes in our technology platform and staff training required to mitigate errors.
* Consults with Departmental managers through the development of quality improvement assessment tools and develops strategies to improve training and mitigate errors.
* Meets with managers as needed to review error rates by team.
* Develops mechanisms to provides meaningful data to leadership as it relates to error rates and QI initiatives across areas of Programs and Services, as needed.
* Leads the efforts to systemically coordinate the document control of operational policies, procedures and training including organizing, cataloging and change management activities.
EXPERIENCE
* Minimum of 3 years in business, project management or business development
* Must have experience in business operation, with focusing on the processing of documents and operational workflow.
* Must have training and communications skills
* Must have experience w Lean/Six Sigma methodology and change management principles
* Customer service and call center experience is preferred
* Learning Management Systems (LMS) experience is preferred
* Developing training materials is preferred
* Project Management certificate is preferred
EDUCATION
* Bachelor's Degree in business or a related field or equivalent work experience is required
* Master's Degree is preferred
While our unwavering commitment to promoting quality healthcare worldwide is one of our top priorities, we have a similar commitment to fostering an environment that recognizes people matter as much as the business. You can contribute to meaningful and inspiring work in an inclusive organization that prioritizes your diversity, professional and leadership development, and overall personal wellness. If these organizational priorities resonate with you , then it's time for you to join us! If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Salary : $62,000 - $0
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