IT Support Specialist

About our client:

Is an engineering-focused cloud consulting company that provides the most elite tech resources to solve the toughest challenges. Our team has unique experience working in some of the most complex cloud environments at scale and has “been there and done that” so we can help your business accelerate with confidence.

In this position, you will interact with our users in multiple ways, including tickets, email, Slack, and video conference. Daily duties consist of prioritizing, resolving, routing, and scheduling all incoming internal technology support requests and issues.

Responsibilities:

• IT or Desktop Support/System Administration

• Knowledge of best practices around data security

• Supporting in fact, including G Suite for Enterprise,(managing user and group accounts, permissions, and SSO)

• Troubleshooting a variety of technical issues across different operating systems (macOS, ChromeOS, Windows, and Linux), and various applications, and hardware (Mac, Lenovo, and Chromebook hardware including laptops & desktops, peripheral technology)

• Video Conferencing troubleshooting, including Google Hangouts, Google Meet, Chromebox for Meetings, & Zoom

• Provide technical guidance on applications and security practices

• Procurement and device management

• Mobile device deployment and support (iPhone and Pixel devices)

• Support employee technology lifecycle, i.e. hardware, software, mobile, peripherals

• Ability to read customers and make great judgment calls

• Patience and a desire to provide world-class customer service

• Flexible and inclusive interpersonal and communication skills

• Provide thoughtful recommendations and ability to share differing perspectives to challenge the status quo

• Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas and take ownership of work

• Ability to utilize root cause analysis to identify problems from symptoms and implement solutions inclusively with team and business partners

• Strategic technical and business thinking, taking calculated risks and able to pivot quickly

• Resilient in learning from mistakes and applying lessons quickly to new situations

• Skilled in discerning between the need for leading and following, great self-awareness in strengths and weaknesses

• Experience partnering with external vendors

• Ability to learn new technologies quickly and with minimal guidance

• Ability to partner effectively with business leaders and cross-functional teams

• Thrives on technical challenges and takes pride in solving them

Job Types: Full-time, Contract

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• Yes

Work Location: Multiple Locations