Operations Manager

Location: Remote (25% travel required) 

Salary: $70,000 - $90,000 USD per year, depending on experience 

Position Type: Full-time, Independent Contractor 

Overview: 

 We are seeking a dynamic and experienced Operations Manager to join our team. This role is integral to our operations and is designed for a proactive leader who can oversee daily business functions, manage remote teams, and drive operational efficiency across the organization. Reporting to the Director of Operations, the Operations Manager will work closely with senior management to ensure that all departments are aligned with the company's strategic objectives.  

Key Responsibilities: 

• Oversee and manage daily operations across all departments, ensuring efficiency and effectiveness, particularly within a remote work environment. 
• Ensure seamless communication and collaboration across departments, identifying and addressing operational bottlenecks. 
• Key focus on operational implementation on meeting established plans and goals. 
• Develop, implement, and refine processes and procedures to optimize workflows and improve operational consistency. 
• Evaluate and enhance operational systems, ensuring they align with the company's goals. 
• Lead, mentor, and manage remote employees, fostering a collaborative and productive work environment. 
• Identify training needs and support the professional development of team members. 
• Establish and monitor performance metrics to ensure that goals are met across departments. 
• Provide regular feedback to teams and individuals to promote continuous improvement. 
• Ensure that all operations comply with company policies, industry regulations, and maintain high standards of quality. 
• Monitor and manage compliance-related risks, implementing corrective actions as necessary. 
• Evaluate and improve customer retention strategies and overall client satisfaction. 
• Oversee client interactions, ensuring effective service delivery both before and after sales. 
• Address and resolve operational issues promptly and efficiently, minimizing disruptions and maintaining productivity. 
• Develop contingency plans to manage unforeseen challenges. 
• Maintain clear and effective communication channels within the company. 
• Organize and facilitate regular meetings to ensure alignment and open communication across teams. 

Qualifications: 

• Bachelor’s degree in Business Administration, Operations Management, or a related field. 
• Minimum of 10 years of experience in operations management, preferably within a real estate or development company.  
• Experience managing remote teams is highly desirable. 

Skills and Attributes: 

•  Strong leadership and team management capabilities. 
•  Excellent communication and interpersonal skills. 
•  Proficiency in project management and productivity tools. 
•  Strong analytical and problem-solving abilities. 
•  Financial acumen with experience in budget management. 
•  Highly organized and detail-oriented. 
•  Self-motivated and capable of working independently. 
•  Adaptable and resilient in a fast-paced environment. 
• Collaborative with a focus on building strong working relationships. 

Travel Requirements: 

This position requires 25% travel, including visits to company locations in Central and Latin America, such as Belize and Nicaragua. Housing may be provided if relocation is preferred. 

Why Join Us? 

We offer a unique opportunity for growth and career fulfillment in an international real estate development environment. If you are a driven individual looking to make a significant impact, we invite you to apply. 

We will be interviewing for the position during the first weeks of September and are looking for an October 1 start date.