Director - healow Insights

About healow Insights

healow Insights is a new and fast-growing business unit that delivers a game-changing integrated technology designed to bring payers (health plans) providers and patients together. The shift from Fee for Service to Value Based care delivery offers exciting opportunities for healow Insights services and we are looking forward to expanding our team.

Summary

As the Sr. Manager- healow Insights, this manager will oversee many of the day-to-day functions of the technical services, analytics, and project management functions. They will be responsible for hiring, retention, and expansion of capabilities of the team but also work with on-going on continuous improvement initiatives.

Responsibilities

Managing the Healow Insights Unit- 25%

• Develop Technical Services Competency and devise strategies for growing the current set into a smarter, faster and functionally stronger group. (10%)
• Help Develop best practices and procedures for utilizing EMR and PM to enable architects to focus more on the business problems at hand. (5%)
• Perform the role of mentor and coach for his Analytics team. (5%)
• Provide input and guidance into staffing for development projects. (5%).

Staffing, recruitment, and resource retention for the Analytics unit - 10%

• Conduct interviews for candidates across the board. Conduct campus recruitment for fresh college graduates (3%)
• Define skill sets and prepare question papers for written examinations for candidates (2%)
• Participate in career growth path discussions with eClinicalWorks’s resources (3%)
• Participate in resource retention activities involving acting as coach, mentor and career guide to resources across geographies (2%)

Project Management and Delivery -50%

• Provide the primary communication channel between the client and the engineering team to ensure clear, concise understanding of client requirements. (10%)
• Conduct system analysis and create final technical and functional specifications in order to define, structure, design and implement a uniform, high-quality, cost-effective order management solution. (10%)
• Prepare project plans including effort, time, and cost estimation and manage the project delivery, risk, and schedule. (10%)
• Set realistic and practical goals and allocate tasks to team members accordingly. (5%)
• Regularly track project progress to ensure timely delivery. (2%)
• Manage day-to-day interactions with client executives and project team members (2%)
• Lead a team which may be located in different geographical locations and time zones to meet the project deliverables on time and on budget (5%)
• Educate and train client personnel on the solution being delivered (2%)
• Help client architects define and design the overall enterprise architecture and future roadmap (2%)
• Mobilize and manage engagement teams in deploying key capabilities and manage engagement economics and risk (2%)

Project Crisis Management – 15%

• Participate in crisis management of projects which involves delivery slippage, performance tuning aspects and/or solution issues; give oversight to project teams and create a risk mitigation plan (5%)
• Facilitate open communication with clients about issues and next action plan to mitigate them (3%)
• Conduct solution review and prioritize a list of fixes that would resolve most of the client issues with minimum rework (2%)
• Educate clients on industry best practices and get buy in from them to align with product capabilities as best as possible (2%)
• Provide technical oversight and inputs to solve performance issues which are leading to missed SLAs (2%)
• Conduct a project team analysis if team changes are required (either augment or replace resources) (1%)

Requirements

• 10 years of experience in eClinicalWorks products
• 5 years of experience in managing people directly in a technical, analytics and project management areas

eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.

As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.