One of the most influential roles for Rent-A-Center is the STORE MANAGER position. The Store Manageris responsible for general management of all activities within an assigned store consistent with companypolicies and the RAC mission statement. The Store Manager will maximize store revenue and profitsthrough efficient management of all store activities, including the selection, training, and ongoingdevelopment of coworkers within the store. The Store Manager will also monitor and oversee customersatisfaction, proper management and protection of company assets, and the development ofmanagement talent for future growth of the company and accomplish these in a way that is consistentwith the RAC mission statement and core values.
Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. The STORE MANAGER will:
Set daily and weekly goals related to the store’s sales activities, oversee and directcoworkers’ sales activities, approve rental agreements, and monitor plannedresults for sales as measured by revenue and growth.
Set daily and weekly goals related to the store’s collection activities, oversee anddirect coworkers’ collection activities, follow-up on more difficult accounts thatrequire manager intervention, approve customer commitments, monitor andfollow-up with coworkers on planned results for collection activities, and provideleadership and training to ensure all coworkers comply with establishedprocedures and practices for collections.
Monitor and achieve planned results for profits for the store by effectivelymanaging and directing store resources (manage and control all store expenses).
Oversee and provide effective training & development for all coworkers in thestore. Motivate, evaluate, coach, counsel, and develop coworkers, includinghelping the company identify, train and develop future store managers.
Schedule and organize the daily activities and goals of all coworkers in the storeand follow-up with coworkers to adjust schedules as needed and ensure they areon task.
Oversee and follow-up on timely staffing of assigned store, including recruiting,interviewing, and hiring coworkers (interacting with the District Manager andHuman Resources), ensure compliance with company policies and legalrequirements related to hiring, and support the company’s commitment tomaintain a diverse workforce.
Maximize retention of coworkers and reduce turnover and coworker complaintsby creating a positive and productive work environment.
Manage and direct coworkers to comply with and effectively execute all companyprograms, policies and processes.
Train, oversee, and monitor coworkers’ commitment to exceptional customerservice. Monitor and improve the sales and account management skills ofcoworkers through training and in-the-moment coaching. Resolve problems andcomplaints quickly to avoid serious problems. Monitor store operations to ensure customer friendly service is consistently provided.
Protect company assets through expense management, overseeing and controlling inventory, product ordering and pricing, cash handling, and store security
Provide leadership and management to ensure all store’s merchandising, cleanliness, and overall appearance present the best possible appearance to the customer
Required Education and Experience
• 3 – 5 years of retail/management experience • Completion of RAC’s Store Manager Development Program • Demonstrated ability to perform all essential job functions at the Assistant Manager level • Computer literacy/proficiency in store operation applications • Valid state driver’s license and good driving record
Ideally, a candidate for a Rent-A-Center STORE MANAGER is:• Friendly, with exceptional communication skills• Dynamic, with an outgoing personality• Driven, showing tenure and career progression at previous jobs• Organized, with time-management skills and the ability to multi-task• Experienced, with a keen business acumen for improving the profitability of an organization
1. Interpersonal Communication
2. Drive & Tenacity/ Resilience
3. Teamwork & Collaboration
4. Quality Focus
5. Customer Service
6. Managing Others/ Coaching & Developing
7. Planning & Organizing
8. Decisive Judgment
9. Business Acumen
10. Championing Change
This position manages all coworkers of the store and is responsible for leadership of the coworkerswithin its store.
The physical demands described here are representative of those that must be met by a coworker tosuccessfully perform the essential functions of this job. While performing the duties of this job, thecoworker is regularly required to talk and hear. This position is very active and requires standing,walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The coworker mustfrequently lift and/or move (push/pull) heavy items and merchandise. Specific vision abilities requiredby this job include close vision, distance vision, color vision, peripheral vision, depth perception andability to adjust focus.
Expected Hours of Work
This is a full-time position, and days and hours of work are Monday through Saturday, store open to
This job description is not intended to be all-inclusive. Coworker may perform other related duties as negotiatedto meet the ongoing needs of the organization.This position regularly requires long hours and frequent weekend work.