What are the responsibilities and job description for the Customer Service Manager position at Ecolab?
The Customer Service Manager provides leadership to the Customer Service team that optimizes internal and external communication, order fulfillment execution, and enhances customer satisfaction while meeting delivery requirements and timing. The position spans across all North America and EU Accounts for Ecolab Global Marine and will focus on utilizing CRM in SAP for order entry and collaborate with planning and logistics for order fulfillment. The role will also be responsible for implementing automation and new Technology to streamline existing processes and increase productivity.
What’s in it For You:
- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food and healthy environments
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
What You Will Do:
- Manages one country or divisions/sales groups of Global Customer Service which includes responsibility of two or more processes.
- Ensures that customers receive the best sales service possible.
- Oversees and directs customer service operations to ensure that customer claims and complaints are handled fairly and effectively.
- Maintains balance between divisions supported; understands their sales initiatives, products, and distribution methods.
- Manages the order entry activities for Global Marine, within this task directly manages 1 team with the help of 1 Supervisor and order entry team supporting global marine supply chain and will partner with Global Marine Operations to ensure customer requirements are met.
Soft skills:
- Championing Change
- Customer service
- Decisive Judgement
- Driving for results
- Interpersonal communication
- Managing Others
- Negotiation
- Planning and Organizing
- Teamwork and Collaboration
- Visioning
Minimum Qualifications:
- Bachelor’s degree in Business or related field
- Minimum of 8 years of customer service operations experience or prior equivalent management experience.
- Experience with Microsoft Office Suite software (Teams, Excel, Word, and Outlook), and Power BI
- Ability to manage work and stakeholders in a fast-paced environment
- 2-4 years of People Leadership Experience
- Ability to prioritize workflow while utilizing strong time management skills)
- No Immigration Sponsorship Available
Preferred Qualifications:
- Experience using CRM software
- Experience in marketing, sales or operations.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Covid-19 Vaccine Notice (Does not apply to Purolite positions)
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. You will be asked for proof of your vaccination status. All applicants should be aware that Ecolab is a federal contractor. If the federal contractor vaccine mandate is reinstated in its current form, all Ecolab employees will need to be vaccinated, or have an approved religious or medical accommodation in place.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please call Ecolab Recruiting Support at (866) 841-6682 for assistance.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Salary : $1 - $1,000,000
