What are the responsibilities and job description for the Field Operations Manager position at ECOLAB?
Join Ecolab's industry leading Pest Elimination team as a Field Operations Manager in the Fayetteville, NC market.
As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes and other commercial establishments. Within the team, you will be responsible for leading district initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits.
Additionally, you will be responsible for developing and maintaining key customer relations within your territory.You will participate in recruiting, selecting, coaching and the performance management process. Throughout your career, you will uphold Ecolab's culture and policies to foster a safe and respectful work environment ensuring Ecolab's protocols and procedures are followed.
Shift: Combination of Days and Overnights
What's in it For You:
Competitive salary and benefits
Company vehicle
Access to best in class resources, tools, and technology
Grow your income as you drive district profitability
What You Will Do:
Leada team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws
Effectively select, train, develop and coach service specialists with emphasis on customer retention, growing existing account add-on sales, and maintaining a high level of customer satisfaction
Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab
Ensure your team of service specialists achieves their financial and service delivery goals
Pursue sales and new business opportunities
Coordinate initial services and maintain inventory and perform QA visits
Build and maintain customer relationships within the market
Be a champion of safety and ensure your team upholds strong safety practices and values
Minimum Qualifications:
Completed High School Diploma or GED
3 years of field support or service related industry experience
Demonstrate leadership potential
Ability to work overnight hours
Ability to lift and/or carry 50 pounds
Obtain state certification required per industry standards
Current and valid driver's license and acceptable Motor Vehicle Record
No Immigration Sponsorship available
Preferred Qualifications:
Bachelor's Degree in process or completed
3 years supervisory or team leadership experience in a field support or service related industry
Proven record of meeting customer needs, quality service delivery and meeting business objectives
Exceptional communication and organization skills with aptitude to implement change initiatives
Good decision-making and problem-solving skills when handling challenging situations in a fast paced environment
Prior experience in value added sales and/or new account generation
Prior budget and P&L responsibilities
Bi-lingual
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
