What are the responsibilities and job description for the Operation specialist position at Ecolab?
The Sales Operation Specialist position requires an understanding of standard processes, procedures, and systems as well as the adaptability to address the unique needs of a business unit or customer account.
The ideal candidate must be highly collaborative, responsive, detail orientated, analytical, and possess strong critical thinking and decision-making skills.
Candidate must also be self-motivated, able to prioritize and multi-task while maintaining a high level of confidentiality.
What's in it For You :
- Access to best in class resources, tools, and technology while supporting a world class sales organization
- Opportunity for advanced career path options in sales, corporate accounts or management
- Eligible to enroll in benefits from day one - no waiting period for coverage
What You Will Do :
- Manage new customer set-up and contact maintenance to ensure accurate information necessary which are critical for other support teams and processes.
- Coordinate with sales and finance on billing related issues such as dispute resolution, blocked billing, credit blocks, pricing errors.
- Must be knowledgeable on policies, procedures, systems and tools in order to provide general support to Sales as needed.
- Coordinate with Supply Chain, Procurement and Customer Service for requests such as proof of delivery, returns, transfers, new product and vendor setup, order tracking and rush orders.
- Create ad hoc reports to support annual business reviews, sales incentives, sold to, ship to, days sales outstanding, and other tracking reports to support sales effectiveness.
- Communicates effectively within sales, sales operations, and act as liaison with cross functional teams to deliver effectiveness and efficiency in day-to-day order to cash operational procedures.
- Provide support for sales initiatives such as project rollouts, tracking and communication.
- Perform other operational duties as assigned by supervisor or manager.
Minimum Qualifications :
- Secondary Degree and 2-4 years' experience in a sales or sales support role within a complex business environment
- Demonstrated ability to implement process improvements.
- Exceptional organizational and time management skills
- Strong attention to detail
- Proven problem-solving skills.
- Business and financial acumen
- Ability to work independently, think critically and make decisions in a fast-paced environment.
- Effective verbal and written communication skills
- Strong interpersonal, relationship building skills and experience working cross functionally with key business partners.
- Familiarity with CRM and Microsoft Office applications
Preferred Qualifications :
- Bachelor's Degree completed or in progress
- 1 year of experience in a sales organization
- Customer service experience where you have directly interfaced with customers
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com / working-here.
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws.
If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com / working-here.
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws.
If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Last updated : 2024-09-01
