Customer Service Clerk

CUSTOMER SERVICE CLERK

PORT ADMINISTRATION

Department: Port Administration

Location: Falcon

Classification: Full-Time, Non-exempt

Job Type: Full-time

Reports To

Drayage Manager

Position Summary

Ecology Auto Parts Inc. is looking to fill the role of Customer Service Clerk (CSC) to join our Port Division.

As our new CSC, you will play a supporting role in administrating driver and customer documents, process driver payroll, and serve as support billing within the company’s Transportation Management Software (TMS). This position is part of a larger team within the company’s drayage department that reports to the Director of Drayage.

Responsibilities

• Process driver payroll (order runs or PO’s) into Microsoft Access using EAP code system.
• Validate driver manifest and order documents against Transportation Management Software (TMS) itinerary.
• Communicate with Dispatch Operations to clarify or correct driver manifest errors/notes.
• Correct manifest errors/notes to capture driver workload accurately.
• Request run codes and report rate issues to management promptly to meet payroll deadlines.
• Manage high volume paperwork during transition to paperless workload.
• Other duties as assigned

Requirements

Qualifications/Knowledge/Critical Skills

• High School/GED or Associates degree REQUIRED
• 1-2 year(s) customer service in trucking experience preferred
• 1 year TMS or Profit Tools (TMS) experience REQUIRED
• Strong skills in Microsoft Office Suite particularly Excel, Access, and Word.
• Strong organization, communication, and data entry skills.
• Clear and concise verbal and written communication
• Flexible, initiative-taking, and actively seeking process improvements

Physical Demands/Environmental Factors

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand and walk
• Must frequently lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus

Compensation

The Port Department Customer Service Representative position offers a competitive hourly wage ranging from $17 to $20 per hour, commensurate with experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401k with employer matching, paid time off, and life insurance. The exact compensation package offered will be determined based on the candidate's experience, education, and skills.

PLEASE NOTE: This job description is not exhaustive and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Ecology Auto Parts Inc. is committed to providing a workplace and culture of respect, diversity, equity, inclusion, and belonging. We are dedicated to ensuring equal employment opportunity without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Should you have a disability or specific needs requiring accommodation, please inform us.

Thank you for your interest in opportunities with Ecology Auto Parts, Inc. We appreciate the enthusiasm and professionalism demonstrated by individuals seeking to join our team.

Please be advised that Ecology Auto Parts, Inc. does not engage with or entertain solicitations from third-party recruiting firms for our hiring needs. We have a dedicated internal recruitment team managing our talent acquisition process. We kindly request that third-party recruitment firms refrain from submitting candidates for our open positions. Ecology Auto Parts, Inc. will not consider or entertain candidates represented by headhunter agencies for our current requisitions. Our commitment to fair and equitable hiring practices includes working directly with candidates who apply through our official channels. We believe in fostering a transparent and direct relationship with potential team members.

We appreciate your understanding and compliance with this policy. If you are interested in joining Ecology Auto Parts, Inc., please visit our official careers page here: EAP, Inc. | Career Center for a list of our current job opportunities and application instructions.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• Please describe your level of experience with the Profit Tools Transportation Management System.

Experience:

• Profit Tools: 1 year (Required)

Work Location: In person

Salary : $17 - $20