Front Desk Supervisor, Fairfield Inn & Suites, FTL

General Job Description

The hotel front desk supervisor is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.

Essential Functions

• Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
• Greet guests on every interaction using the 10/5 or 15/5 rule.
• Ensure that all guests feel welcomed to the property.
• Register guests and assign rooms.
• Conduct check-out processes.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Respond to phone calls, and retrieve guest mail, faxes and packages.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
• Attend team meetings and celebrations.
• Follow all company and safety and security policies and procedures along with all other company policies.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Education/Skill Requirements

• High school graduate or GED completion.
• Ability to communicate effectively and clearly.
• Demonstrate good computer skills.
• Accurately handle cash and post charges.
• Hotel experience preferred but not mandatory, some customer service background required.
• Ability to speak Spanish is a plus. Knowledge of computer terminology desired.
• Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.
• Requires the ability to work varied shifts, including nights, weekends and holidays.
• Time management skills.
• Ability to communicate effectively with the public and other employees.

This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

Benefits include:

• Healthcare Insurance (Medical, Dental & Vision)

• 401(k) Plan

• STD & LTD

• Life Insurance

• Wellness Program

• Vacation/Paid Time Off

• Tuition Assistance

• Discounted Hotel Room Rates

• Community Service Program

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Signing bonus

Application Question(s):

• What is your desired salary?
• Are you willing to undergo a background check, in accordance with local law/regulations?

Work Location: One location