Operations Manager

ECS is seeking an Operations Manager to work in our Huntsville, AL office.

Job Description:

ECS is seeking a TS-cleared Information Technology (IT) Operations Manager to oversee an 80-person Service Desk and Network Operations Command managed services program, supporting approximately 50,000 government and contractor end users both CONUS and OCONUS. We offer the chance to support the world’s finest law enforcement organization and help the people that keep us safe.  In this job you will support agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber attacks, and major criminal threats.

We are seeking an experienced IT Operations Manager to oversee and manage our IT infrastructure and operations. The ideal candidate will be responsible for ensuring the smooth operation of our IT services, managing a team of IT professionals, and implementing best practices to enhance system performance and reliability.

Key Responsibilities:

• Oversee the daily operations of the IT department, including network management, system administration, and IT support.
• Lead and mentor a team of IT professionals, providing guidance and support for their professional development.
• Develop and implement IT policies and procedures to ensure efficient and secure operations.
• Manage IT projects, including planning, execution, and monitoring to meet deadlines and budget requirements.
• Coordinate with other departments to understand their IT needs and provide appropriate solutions.
• Ensure the security of the IT infrastructure, including data protection, backup, and disaster recovery plans.
• Monitor system performance and troubleshoot issues to minimize downtime and ensure optimal performance.
• Stay up-to-date with the latest technology trends and advancements to keep our IT infrastructure current and competitive.
• Schedule and manage IT staff shifts to ensure 24/7 coverage and support.
• Oversee the procurement and maintenance of IT equipment and software.
• Prepare and manage the IT department budget, ensuring cost-effective solutions.

Required Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Must have a current Top-Secret Clearance with the capability of obtaining SCI  and Counter Intelligence Polygraph if needed to meet contract requirements
• Proven experience as an IT Operations Manager or similar role.
• Strong knowledge of IT infrastructure, systems, and best practices.
• Experience with network management, system administration, and IT support.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Desired Skills:

• Familiarity with virtualization technologies like VMware or Hyper-V.
• Knowledge of scripting languages such as Python, PowerShell, or Bash.
• Experience with DevOps practices and tools like Jenkins, Docker, or Kubernetes.
• Understanding of database management systems (e.g., SQL Server, MySQL, PostgreSQL).
• Experience with cybersecurity best practices and tools.
• Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy or JIRA.
• Strong project management skills and experience with methodologies like Agile or Scrum.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.