What are the responsibilities and job description for the HIRING HAPPY, HELPFUL PEOPLE - Customer Service Agent - Work from Home (PT/FT) position at ECS Virtual Support, LLC?
Join ECS as a Virtual Customer Support Agent. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting individuals to get a vaccine, to name a few. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours and 100% autonomy. The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for 25 - 40 hours per week (minimum number of hours required is 25). We also include bonuses/incentives based hours worked. All hours/shifts are available (Days, Evenings, Nights, Weekdays, an Weekends) from which you can choose to work. The earning potential is between $25,000-$40,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity. **We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!
- Participating in training and certification courses
- Providing excellent customer service by guiding and helping others with a friendly attitude
- Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
- Committing to and following through on working a minimum number of hours per week
- Being accountable in all areas of work with us
Standard Requirements
- Must have customer service experience (6 months experience preferred)
- Must have a quiet home office with a computer, headset, and reliable internet connection
- Must demonstrate professionalism with excellent typing, communication, and computer skills
- Must be skilled in spelling and grammar rules
- Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
- Must be willing to work hard and strive to make customers happy
- Must be articulate and have an excellent command of the English language
- Must be 18 years old or older
- Must have a high school degree or equivalent
- Must be authorized to work in the US
- Must reside in the US
- Must reside outside of these states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin
Technical Requirements
- CPU Speed Dual-Core 2.8 GHz or better; OR Intel iclass or AMD Phenom X2 class or better
- No Atom, Celeron, Pentium, Opteron Processors
- Minimum Hard Drive Available Space: 20 GB
- Minimum Hard Drive Total Space: 60 GB
- Minimum Internet Download Speed: 10 mbs
- Minimum Internet Upload Speed: 3 mbs
- Maximum Network Latency: 120 ms latency max
- OS Win 8.1 (64bit), Win 10 (64bit)
- Minimum RAM: 4 GB
- Must have a home office set up and ethernet cord you can connect to your computer.
- Must have a desktop or laptop connected to a nearby router or wall for firewall/security purposes
- Netbooks, tablets, All-in-one computers, MacBook Air, Mac USB-C ports, and dual boot machines are not compatible with our systems.
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