Automotive Rental Agent

Rental Agent Job Summary

Every employee with Ed Martin Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join the Ed Martin team!

Ed Martin's extensive benefit package includes the following:

• Medical / Rx, Dental, & Vision Insurance
• Company Paid Life Insurance
• 401k w / company match!
• Pet benefits
• PTO up to 20 days
• Employee discounts on products & services
• Growth opportunities
• Health / Wellness

Essential Duties include the following:

• Create and close rental agreements with accurate information.
• Check Mycase on all customers and use proper discernment in when to decline customers.
• Maintain a professional appearance in demeanor and attire.
• Interact with customers in a professional manner through online, over the phone, and in-person communication to place reservations on rental vehicles.
• Answer customer questions regarding the rental program.
• Follow-up on overdue rental returns.
• Assist with payment collections including toll charges, fuel charges, rate charges, etc.
• Organize paperwork and rental agreements.
• Inspect rental vehicles during customer rental pickup and return, including pictures of vehicles during pickup.
• Ensure vehicles are cleaned and ready for the next rental reservations, even cleaning vehicles if needed.
• Assist with rental paperwork and month-closing procedures.

Skills required:

• Customer service/retail
• Microsoft Office
• Growth mindset
• Willing to go the extra mile to provide great customer service

Job requirements:

• Possess a valid driver's license
• High school diploma or equivalent
• Strong work ethic
• Able to speak, read, and write the English language fluently
• Able to comfortably operate multiple vehicle sizes
• Able to work Saturdays (7am-2pm)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.