Business Office Manager

Eden Senior Care, founded in 2016, is a growing Healthcare Management company, focused on managing and operating Skilled Nursing, Rehabilitation and Assisted Living communities in Minnesota, Wisconsin & Ohio. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their goals. Edenbrook Edina promotes and encourages the success of each of its employees and values the individual experience of its guests and their families.

Position: Business Office Manager

The Business Office Manager (BOM) at Edenbrook Edina oversees various administrative and financial tasks related to pre-admission, post-admission, daily operations, collections, and billing. The BOM ensures accurate financial documentation, efficient operations, and effective communication with residents, families, and staff members.

Responsibilities:

Pre-Admission:

• Review verifications received from Admissions and secure payer source.
• Serve as Admission contact for all referrals in the absence of the Admission Department staff.
• Provide support to the Admission staff with referrals, including conducting tours if necessary.

Post-Admission:

• Reach out to residents and responsible parties to complete all necessary admission and financial packets within 24/48 hours of admission.
• Collect deposits and review admissions contracts.
• Assist with Managed Care and Insurance Pre-Authorization if needed.
• Monitor and track authorization approvals and communicate with the Clinical team and Admissions for continued authorizations.

Daily BOM Tasks:

• Review and gather midnight census and complete the daily census by 10:00 AM.
• Update resident financial information in the system within one business day of admission.
• Clear incomplete census and admission tasks in the dashboard.
• Balance cash excel spreadsheet and post cash transactions daily.
• Run authorization reports and review Medicare and Medicaid eligibility.
• Ensure therapy payer verification forms are completed and eligibility is updated.
• Manage personal liability and private pay processes.
• Handle Medicaid pending cases and maintain accurate records.
• Attend weekly UR/Medicare meetings and provide necessary reports and information.
• Manage the Resident Trust Fund Program and reconcile transactions.
• Assist Social Services with ABN Medicare Cut Letter and Denial of Coverage Letters.

Collections:

• Contact families with past due accounts and document collection efforts.
• Maintain open communication with corporate office and facility leaders regarding payer issues.

Billing:

• Participate in AR meetings and provide relevant information.
• Handle private payor billing, including sending bills/statements and posting payments.
• Manage Medicaid and Hospice billing, including room and board, therapy, and coinsurance.
• Post Medicaid payments and review outstanding balances.
• Perform other payor billing tasks as assigned.
• Ensure accurate and up-to-date auth's and trackers for billing purposes.
• Post and balance cash daily, maintaining accurate records.

Requirements:

• High school diploma or equivalent (Bachelor's degree in a related field preferred)
• Previous experience in a similar role, preferably in a healthcare or long-term care setting (Skilled Nursing Facility)
• Strong knowledge of billing and collections procedures
• Familiarity with Medicare and Medicaid regulations
• Proficient in using computer software and systems for data entry and financial tasks
• Excellent communication and interpersonal skills
• Detail-oriented and able to manage multiple tasks simultaneously
• Ability to work independently and collaborate with a diverse team
• Strong organizational and problem-solving abilities

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Accounts receivable: 1 year (Required)
• Point-Click Care: 1 year (Required)
• Long term care: 1 year (Required)

Work Location: In person