Customer Care Representative

Revolutionize B2B Payments with Edenred Pay USA

Join our team and be part of a company that's transforming the way businesses pay and get paid.

At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives.

As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry.

Why Join Us?

• Company-Paid Benefits: We offer 100% company-paid medical coverage for selected employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
• Other Benefits Offered: Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
• Competitive Pay: Starting salary from $22.00 to $25.50 per hour, with performance-based incentives.
• Retirement Benefits: Take advantage of our 401K plan with a generous employer match of up to 5%.

If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.

Job Summary:

The Customer Care Representative will manage general inbound customer service calls, employee cases issued through a CRM tracking tool and emails communication. The individual is comfortable communicating in all forms from in-person interactions, phone calls, and email correspondence and builds ongoing relationships with client appointed program administrators. The incumbent manages all types of customer interactions, which could include upset or confused participants or administrators, and distraught or emotional situations.

Essential Functions: Duties and Responsibilities

• Become knowledgeable of all CSI accounts payable products and processes
• Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
• Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
• Educate customers on best practices and processes regarding accounts payable processing
• Confidently lead customers through conference calls and training
• Proactively manage vendor enablement campaigns and databases
• Provide necessary reporting to customers timely
• Become APSC (Accounts Payable Solutions Consultant) certified
• Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success
• Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
• Take ownership of other special projects and assignments to support the business as needed
• Bring energy and a positive attitude to a ensure positive customer experience
• Perform other duties as assigned

Required Skills/Abilities:

• Strong communication skills both verbal and written
• Adaptive to frequent process changes
• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM

Education and Experience:

Required:

• A minimum of 1 - 2 years previous customer service experience
• Bachelor’s degree, ideally in business, communications, finance, or related fields
• All applicants must successfully complete a background and drug test

Preferred:

• Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
• Financial/Banking, Technology, or FinTech backgrounds preferred; Credit card processing or credit card services background also helpful
• Experience in telecommunications, media, and/or hospitality a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.

Affirmative Action/EEO Statement:

The employment policy of Edenred is to provide equal opportunity to all persons. Our company, therefore, has made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, creed, citizenship status, age, marital status and/or any other Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation, contact HRPayUSA@edenred.com.

Job Type: Full-time

Pay: $22.00 - $25.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Microsoft Excel: 3 years (Preferred)
• Salesforce: 3 years (Preferred)
• Customer service: 3 years (Required)
• Call center: 3 years (Required)

Work Location: In person

Salary : $22 - $26