What are the responsibilities and job description for the Assistant General Manager position at Edgartown Inn?
Lark Hotels is seeking an Assistant General Manager (AGM) who will be responsible for addressing guest concerns in a timely and appropriate manner; creating a face and a connection to our guests and the Hotel. This position requires an individual to actively participate throughout the property on a daily basis. The AGM works as part of a team to deliver hospitable service that is attentive, friendly, efficient and courteous, while maximizing room revenue and occupancy. The AM is primarily responsible for the Front Desk, Breakfast, Clock consistency (training and auditing), and Housekeeping.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
- The high quality care, well-being and overall recognition of our guests. Making sure that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise.
- Directly oversee the Front Desk, Reservations and Housekeeping.
- Responsible for the direct supervision of above departmental employees while working in conjunction with the General Manager to ensure resolution to any and all employee related challenges or concerns across department lines while adhering to the property and Lark Hotels policies.
- Hiring, training, reviewing and disciplining departmental personnel. Ensure all employee paperwork is filled out and communicated appropriately.
- Maintains effective and efficient communication between the Front Desk and all other departments, and ensures all relevant personnel have knowledge of groups and events.
- Foster a positive and cooperative work environment between staff and management. Maintain effective and efficient communication across departments.
MINIMUM REQUIREMENTS:
- Must be eligible to work in the United States of America.
- Must be at least 18 years of age.
- Excellent written and verbal communication skills, conveying information and ideas clearly
- Proficient with Clock or similar Property Management System.
- 3 plus years of experience in the hotel division with increasing responsibilities.
* Limited short term travel will be mandatory to assist other operating properties during Edgartown's off season
* Please send resume, three professional references and availability for consideration.
* Start Date: April 1st, 2022
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Paid time off
Schedule:
- Day shift
- Holidays
- Weekend availability
Work Location: One location