What are the responsibilities and job description for the VP of Operations position at Edify?
The primary role of the VP of Operations is to manage all aspects of the Client Success and Technical Support teams, especially implementing a plan to build a solid support plan that generates a consistent standard of exceeding expectations for the Edify cloud service offerings. The VP of Operations is expected to use consultative and strategic selling along with a strong understanding of the CCaaS/UCaaS industry to consistently achieve operational success. The ideal candidate will bring a customer first, data driven approach along with a proven record of leading client engagement/success teams in a start-up environment. This role is crucial to the success of Edify.
Responsibilities
- Setting priorities and creating roadmaps to meet business goals and objectives
- Provide strategic leadership and management; which includes attracting, developing and retaining high-performing teams, offering ongoing feedback, professional growth opportunities and overall guidance
Qualifications
- Leadership experience in Customer Success, Operations, Customer Support, etc.
- A successful track record building high functioning Support teams and establishing process and procedure to ensure excellence
- Experience working with cross functional teams and in a matrix environment to achieve company objectives
Bonus Qualifications
- CCaaS, UCaas, CPaaS industry experience