Evaluation Associate

About ECE
Celebrating over 40 years of success, ECE is one of the most well-known and respected names in comparative international education. Our main product, an educational credential evaluation, is a report used by counselors, recruiters, registrars, and admissions officers in the U.S. and elsewhere to determine how the academic history of a foreign-educated individual matches up to American grading scales and standards. As the demand for talented professionals has increased around the world, hiring managers have increasingly relied on the expertise of ECE to review the credentials of employees. ECE is a medium-sized nonprofit organization with just over 100 employees.

Summary

Completes evaluation reports by following Evaluator set-up information, types coursework, calculates grade point averages, and performs general order changes to facilitate this work.

Essential Duties and Responsibilities

As an Evaluation Associate (EA), no two days are ever the same, but a typical day will most likely include the following responsibilities:

Follows ECE guidelines in entering coursework information and calculating grade point averages. 

Accurately enters data and proofreads evaluation reports for errors. 

Uses instructions provided by Evaluators to prepare evaluation reports, letters, and memoranda using internal software.

Assists other Evaluation Associates, as necessary.

Enters information into client database to provide complete and accurate record of what action has been taken on a file; uses database to provide information to clients, team members, and other colleagues.

Maintains precise record of communication. 

Takes responsibility for the completeness and accuracy of one's own work, including asking questions and obtaining additional information when needed.

Uses expertise and judgement to contribute to organizational goals. 

Participates in training new Evaluation Associate staff. 

Other duties may be assigned as determined by ECE and supervisor. 

This job has no supervisory responsibilities.

Competencies

We are a great place to work and care about our employees, so we want to make sure to highlight a few basic items of what we expect:

Functional Expertise - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others. Presents numerical data effectively, basic mathematical skill and comprehension in relation to business processes. 

Customer Focus - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance, meets commitments, shows respect and sensitivity for cultural differences.

Communication - Listens and gets clarification; Responds well to questions. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions. Gathers and analyzes information skillfully, always uses reason. 

Delivers Results - Demonstrates accuracy and thoroughness in all aspects of work; Looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets productivity standards; Completes work in timely, efficient manner; Strives to increase both productivity and quality of work.

Organizational Commitment and Responsibility- Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and values.  Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, completes tasks on time or notifies appropriate person with an alternate plan.

Skills / Qualifications

The good news is that we have a great training process, but here are a few skills you should have from the get-go:

Education and/or Experience
High- school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Some college level education preferred.     

Computer Skills
To perform this job successfully, an individual should have knowledge of Database and Word Processing software, the Internet and E-mail. Ability to type 60 words per minute while accounting for accuracy.         

Foreign Language Skills
No foreign language skills are required for this position, however familiarity with a foreign language and/or foreign culture is preferred.

Mathematical Skills                            
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent point average.

Work Location

This position is open to Wisconsin-based individuals and is eligible to be considered for a remote or hybrid work schedule.

What does ECE offer?

ECE offers a competitive base salary and comprehensive benefits. 

Compensation for this position is $15.21 - $19.66 per hour depending on experience and qualifications. 

We believe balancing personal life and work life leads to engaged, productive, and satisfied employees. Many positions offer remote work opportunities and flexible scheduling options. The benefits package includes employer-sponsored life insurance and a rich 403b retirement plan contribution match in addition to health, dental, vision, flex spending account, and other voluntary insurance options. There are seven paid holidays annually and generous paid time off benefits in addition to flexible and/or remote work opportunities for qualified positions. Employees have opportunities to develop their professional skills through internal and external training.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to be mobile; walk and stoop, crouch.  The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The noise level in the work environment is usually quiet to moderate.