What are the responsibilities and job description for the Department Leader, User Experience - Remote position at Edward Jones?
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
Department Leader, User Experience
You’ll direct our large and growing UX Research and Accessibility disciplines within the UX organization. You will play a key role in driving strategy as it relates to providing value to the firm’s portfolios of digital products. Successful candidates will be able to:
You’ll direct our large and growing UX Research and Accessibility disciplines within the UX organization. You will play a key role in driving strategy as it relates to providing value to the firm’s portfolios of digital products. Successful candidates will be able to:
- Collaborate with product leadership to align department activities, strategies, responsibilities and objectives with the needs of digital portfolios
- Direct the strategy and implementation of UX processes, including -- oversight of tooling and governance -- within the research and accessibility spaces
- Leading an effective talent strategy (i.e., hiring, development planning, talent reviews, succession planning) to attract, develop and retain a diverse team of leaders and associates
- Ensure leaders responsible to you effectively communicate, collaborate, and drive for the right results
- Manage and develop self while internalizing leadership feedback
- Build strong relationships across the UX organization, the Technology division, Legal & Compliance teams, and with the extended product leadership team
- Proactively nurture relationships with experience teams across the firm, and support productive collaboration between teams
- Help drive the firm’s inclusive culture through participation in relevant groups, both internally and externally
Qualifications Required in the Job:
• Bachelor's degree preferred or related work experience.
• Successful passing of the Securities Industry Essentials (SIE) exam within 18 months from date of hire.
• Minimum of 7 years of experience directly related to Technology with at least 3 years of Team Leader (or equivalent) responsibilities preferred.
• Understanding of the department’s systems, processes and technologies.
• Excellent interpersonal skills; develops relationships; seen as credible and trustworthy.
Technical Skills:
• Required understanding of technologies related to or dependent on the department’s systems.
• Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring, etc.
• Understanding of system development methodologies and processes within IS (change management, QA, Project Life Cycle, etc.)
• Bachelor's degree preferred or related work experience.
• Successful passing of the Securities Industry Essentials (SIE) exam within 18 months from date of hire.
• Minimum of 7 years of experience directly related to Technology with at least 3 years of Team Leader (or equivalent) responsibilities preferred.
• Understanding of the department’s systems, processes and technologies.
• Excellent interpersonal skills; develops relationships; seen as credible and trustworthy.
Technical Skills:
• Required understanding of technologies related to or dependent on the department’s systems.
• Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring, etc.
• Understanding of system development methodologies and processes within IS (change management, QA, Project Life Cycle, etc.)
- FORTUNE 2020 – Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For® list.
- From FORTUNE ©2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
- Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
- 2020 Corporate Equality Index – Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
- Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list – the highest ranking among the financial-services industry!
- Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
- The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified™ organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firm’s 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Salary : $1 - $1,000,000
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