Quality Manager

The Role

The Quality manager is responsible for ensuring that the STC is compliant in accordance with ISO9001:2015. ISO14001, ISO45001 (or local equivalents) and Vacuum Technique Quality standards at all times.

The emphasis being on reliability, repeatability, and safety.

This enables proactive continuous improvement and optimisation solutions.

This produces reduced operating costs through being embedded into the STC Quality Assurance and control systems.

The Quality manager operates as part of the STC management team.

The Quality manager must interface with all levels within the STC operational environment

What we expect from you:

• 
  Accountable for the reduction in defective parts, process errors/inefficiency and warranty costs).
• Accountable for ensuring the service technology centre is compliant to ISO9001 Quality Management System, ensuring compliance to all applicable Excellence Quality Element Documents. Supporting adherence of ISO14001 Environmental System, ISO45001 Health and Safety Management System or Vacuum Technique Quality Management System or local equivalents.
• Supports Service Technology Centre Vacuum Technique Production System methodology, behaviour adherence with a strong focus on 6S and training.
• Responsible for on time change distribution. Accountable for communicating SIB (Service Information bulletin) briefing SOP (Standard Operating Procedures), GSG (Global Service Group), ST (Service Test) updates that are located on the SharePoint, service SBU.
• The Quality Manager is accountable for supporting any training rollout of any global quality standard process, document improvement within their service technology centre within a specified timeline if there is a requirement to do so.
• Accountable for reviewing, monitoring and controlling of local care sheets.
• Accountable for managing reporting of Service Technology Centre key performance indicators) KPI’s on a monthly basis updating in real time to the global service leadership team.
• Accountable for FRACAS (Failure Reporting Analysis Corrective Action System) co-ordination and reporting.
• Accountable for Quality Assurance, test, failure analysis (FTTPR), customer feedback non-conformances through Root Cause Analysis. The Quality Manager is accountable for managing the cycle from identification to effective closure, ensuring that the identified non-conformance has been 100% mitigated or stabilised. The Quality Manager must attend the global quality monthly reviews and share effective continuous improvements as preventative measures for similar products, processes, locations. The Quality Manager must escalate all non-conformances that cannot be solved within the service technology centre. The Quality Manager must clearly identify and understand whether non-conformance is local or global.
• Drive continuous improvements activities through proactive reviews and observations by being responsible for leading all internal and external customer audits – systems and procedures. This includes identification and execution of corrective and permanent actions.
• Responsible for managing the Service Technology Centre activity that identifies and mitigates all identified potential risks using the correct and appropriate quality tools. Supports all process reviews.
• Responsible for all aspects of the calibration process.
• Accountable and responsible for their Service warranty costs and impact driving performance through monitoring, review, and continuous improvement activities.
• Represents Vacuum Technique to customers for any quality and reliability non-conformances or issues as required. Responsible for supporting customer visits and audits and feeding back the voice of the customer into global service operations.
• Depending on the size of the service technology centre. The Quality Manager may be accountable for leading a team of Quality Engineer(s) providing objectives, priorities, development opportunities, guidance, and technical support to each individual.
• Accountable for administrating, monitoring, and controlling the Service Concession and Permit Application System for all concessions and permit originated and / or extended within their Service Technology Centre.
• Responsible for showing an active approach towards broadening their team knowledge and understanding through gaining recognised qualifications.

Skills

• 
  Degree / HND level qualification (or local equivalent) in an Engineering/Quality discipline
• Green or Black belt Six Sigma
• Minimum of 5 years’ experience in a quality discipline
• Knowledge and experience of ISO9001:2015 QMS, knowledge of ISO14001:2015 Environmental Management System, ISO45001 Health & Safety management system of local equivalent.
• Training and instilling of best practice within a manufacturing operational environment.
• Knowledge of Quality Function Deployment with evidence of Voice of the Customer.
• Evidence of an analytical approach (continuous improvement, control and monitoring) using qualitative and quantitative Quality management tools and techniques.
• Experience of validation and verification essential.
• Proven experience of change management, teamwork, active listening, communication, collaboration, and empathy essential. Resource management and development desirable.
• Experience and knowledge of Manufacturing operations and processes.
• Knowledge and / or experience of Lean desirable.
• Proficient in Microsoft Office suite. Power BI and Minitab desirable.
• Proficient in English – written and speaking.

What you can expect from us:

• 
  Competitive Salary & Benefits: But there's more! You will join a high performing team and a company with a good reputation and a rich history. The open culture ensures that everyone is accessible and willing to help you. Edwards is part of the Atlas Copco Group, so there are many opportunities in the US and globally within a culturally rich and diverse team.
• Safety - Join a company which promotes a strong multi-cultural, diverse, and inclusive workplace where the importance of Safety, Health & Environment (SHE) is paramount. The company is always developing it’s SHE culture and adopting behaviors that ensure the wellbeing of our team members, and we ensure that our customers understand and recognize the value and importance Edwards places upon this key aspect of work, and the part that they also play.
• People - Our people make Edwards a great place to work. We support our people to grow and develop, offering a strong training culture and opportunities for advancement and mobility. We identify successors, readiness, and skills gaps for all key roles to ensure that a pipeline of business ready diverse & mobile talent is in place for current and future needs.
• Knowledge - We encourage openness and sharing of knowledge to improve the knowledge exchange across the Company for benefit of our teams, our customers, and our business.
• Diverse and Inclusive - We want to be a workplace for everyone. At Edwards, part of the Atlas Copco Group, we know that diversity and inclusion are critical to our long-term success. We know that diversity and inclusion help us to understand our customers’ needs and strengthen employee motivation, productivity, innovation, and results.
• Sustainability – Edwards celebrated is 100-year centenary in 2020 and is part of a group that is 148 years old and going strong. Be part of an organization that continues to grow, while it looks after the Planet, its Profit, and its People.
• Global Leadership - Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the making of semi-conductor chips, and the challenging environments of space simulation and high energy physics research.

City State:

Chandler, Arizona

About the Company:

Edwards is a global leader of vacuum and abatement. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards.

With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the production of semiconductor chips and steel, to the generation of power, to the challenging environments of space simulation and high energy physics research. Everywhere you find industrial vacuum requirements, you will find Edwards leading the way.

From medicines to mobile phones, from computers to coffee beans, to cars and chemicals, we pride ourselves in making a difference to people’s lives. And we do it responsibly, ensuring that we innovate sustainably, while helping our customers to maintain their competitive advantage and operational excellence.Edwards is part of the Atlas Copco Group (NASDAQ OMX Stockholm: ATCO A, ATCO B), a Sweden-based provider of industrial productivity solutions.

For more information about Edwards and Atlas Copco, please visit our websites:

www.edwardsvacuum.com

www.atlascopco.com

Give wings to your dreams
The world is full of opportunities and we can’t wait for you to explore them with us. Our caring culture and leading-edge technology enables us to innovate for a sustainable future. We believe that passionate people make it happen. With us you are empowered to explore opportunities and drive your own professional journey.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

Equal Opportunity Employer

Edwards Vacuum LLC (Edwards) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind: Edwards is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Edwards are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Edwards will not tolerate discrimination or harassment based on any of these characteristics. Edwards encourages applicants of all ages.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.