What are the responsibilities and job description for the Hookah position at Ekko Lounge?
POSITION SUMMARY:
The Marketing Hookah position markets Ekko Lounge and services offered to our customer base and follows all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Ekko Lounge. Responsible for greeting, taking hookah, and checking on hookah through the night. Maintains all assigned wardrobes/uniform in accordance with established standards and uniform guidelines. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs other duties as requested.
GUEST SERVICE REQUIREMENTS:
The Marketing Hookah position markets Ekko Lounge and services offered to our customer base and follows all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Ekko Lounge. Responsible for greeting, taking hookah, and checking on hookah through the night. Maintains all assigned wardrobes/uniform in accordance with established standards and uniform guidelines. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs other duties as requested.
GUEST SERVICE REQUIREMENTS:
- Provide a friendly, personal, and a willingness to interact attitude
- Provide professional guest service
- Commit self to the below listed Ekko Lounge values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times
- Proudly delivers a quality customer experience in a fun and friendly atmosphere
SAFETY REQUIREMENTS:
- Ability to work safely and prevent personal injury
- Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.
- Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
GUEST SERVICE/COMMUNICATION
GUEST SERVICE/COMMUNICATION
- Greet all guests promptly, with a friendly and upbeat attitude
- Take guests' orders correctly and answer guest questions about the menu
- Make sure to constantly check on hookahs throughout the shift
- Communicate with server and Floor MOD about special guest needs
- Respond to guest inquiries and requests in a courteous and polite manner
- Anticipate guest needs
- Respond to guest concerns/complaints regarding hookah service or service in general and correct errors or resolve complaints with a positive attitude
- Adhere to all Ekko Lounge’s Standard Operating Procedures
- Maintain all Ekko Lounge’s Sequence of Service Standards
- Provide information to guests regarding our venue, menu, and pricing
- Be knowledgeable of all table/section numbers in the venue
- Recognize and cultivate regular guests and repeat business
- Report any incidents of theft, vandalism, or violations
- Ability to communicate in English with guests and co-workers
- Provide customers with information and directions
RESPONSIBLE ALCOHOL MANAGEMENT
- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated
- Monitor potentially intoxicated and/or disruptive guests and promptly bring them to a Manager’s attention
- Refuses further service of alcohol to intoxicated guests in a courteous and safety-minded manner
- Responsible for checking the identification of customers in question and following all other responsible vending guidelines
- Comply with all safety and health procedures as well as Company and/or department policies/procedures
- Comply with all state liquor laws
MAINTENANCE OF ALL TABLES IN STATION
- Walk tables every Thirty (30) minutes to ensure hookahs are in good working order, verify all guests have been helped, and report any cleaning issues to the Manager on Duty
- Keep the hookah station and all hookah equipment clean and organized
- Ensure daily/nightly/weekly and opening/running/closing duties are completed
- Record and report any equipment failure and/or safety hazards to a Manager immediately
- Ensure that all hookah setups are set correctly and clean
- Maintain Ekko Lounge Safety and Sanitation Standards
- Place all trash in proper receptacles
MARKETING/PROMOTIONS
- Focuses on the development of a regular clientele base
- Adheres to all specified marketing requirements and guidelines (guest list, reservations, social media, etc)
- Pose for pictures as requested by management, and appear in uniform or designated (logo) apparel for promotional activities at or away from the venue. Participate and appear in marketing, publicity, or media materials in the capacity as outlined herein.
- Marketing and promoting venue-specific events
- Interacts and entertains guests in a professional, cordial, and exemplary manner
PROMPT, CORRECT, & COMPLETE SERVICE
- Organize and prioritize service per appropriate service sequence
- Communicate with Floor Manager when a table/section has been sat
- Communicate with Security Manager if a section is occupied by guests who do not have a reservation
- Offer cocktail menu to guest
RESPONSIBILITIES/TEAMWORK/DEPARTMENT
- Assist all other team members as needed
- Create and maintain a sense of urgency
- Appear in uniform for all shifts and promotional activities at scheduled time
- Performs other job-related duties as assigned
- Inform management of any complaints, comments, or incidents
- Present and maintain an attractive, professional, neat, and well-groomed appearance adhering to Ekko Lounge standards to further the overall theme of the venue
- Ability to create and maintain service rapport through the Ekko Lounge Corporate philosophy
MARKETING RESPONSIBILITIES/REQUIREMENTS ARE AS FOLLOWS
- Must have an Instagram page, and one of the following: Tik Tok, Snapchat or Facebook
- Must have four (4) IG posts per week in relation to the venue
- Must post updated event information on a weekly basis on Facebook page
- Must have a ten (10) person guest list on each shift worked
- Must participate in outings as scheduled
EDUCATION/REQUIREMENTS:
- High School Diploma required or equivalent
- 18 years of age required,
- Proof of eligibility to work in the United States
- Hospitality experience preferred
- Possession of/or ability to possess a valid TABC certificate and food handlers
WORKING KNOWLEDGE REQUIREMENTS:
- POS systems
- Nightclub, bar, lounge, restaurant operations
- Liquor, beer, wine, and cocktail brand names
- Opening and closing duties
- Proper lifting techniques
- Guest relations
- Safe alcohol service
- Beverage presentation
- High volume operations
- Sanitation and safety
SKILLS/ABILITY TO:
- Demonstrate a positive attitude at all times
- Keep an open and objective view
- Listen effectively, empathetically and be respectful at all times
- Communicate assertively
- Print legibly for guests to read
- Maintain composure and stay focused
- Maintain personal integrity
- Work as a team, stay organized, multi-task, and prioritize
- Communicate with employees and guests
- Maintain confidentiality
- Consistently maintain a well-groomed appearance, posture, and hygiene
- Make-up technique and style should stay current and in line with current fashion standards and trends
- Move effectively and efficiently throughout the venue floor and bar areas
- Posture, gestures, movement, and walking should reflect the innovative fashion industry esthetics
- Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Must have good positive energy to make it through the shift
- Must be able to move quickly through work and set the pace in the venue
- Must be able to stand for extended periods of time throughout the shift
- Must be able to read the computer monitors
- Be observant and quick to respond to various situations
- Must be fluent in both written and spoken English language
- Must be able to print legibly for guests to read
- Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
- Must be dexterous and able to participate in all service aspects
- Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary
- Must be able to carry and lift up to 50 lbs
- Use hands to handle, or feel objects, tools, or controls
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume
WORK ENVIRONMENT & SCHEDULE
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions
- Work varied shifts including weekends and holidays
- Must be flexible on shifts and days off
- Involves constant public contact
- Fast-paced, high volume, high energy, and loud working environment
- Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality
- Must be able to work both inside and outside during all times of the year as needed based on the needs of the business
- Work in an environment that is subject to varying levels of noise, crowds, and smoke
EQUAL EMPLOYMENT OPPORTUNITY
Ekko Lounge is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law
Ekko Lounge is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law
