What are the responsibilities and job description for the Service Account Analyst position at ektello?
Service Account Analyst
Why Join Us
Our client is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, they are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, medical devices, semiconductors and LED solutions. Our client is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Our Client has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and our client takes great pride in the creativity and diversity of its talented people, who drive our growth.
Primary Responsibilities:
Generating deep dive analysis reports and presentation for Service Account managers. Provide valuable analytical points to the team
- Carrier, ASC Dashboards support and maintenance
- Team support on documenting meetings and ensure SharePoint data is up-to-date
- Program Management: support the development of new programs through feasibility studies, benchmarking, and external research. Additionally, support one or more short-term project, depending on those projects that are available during your internship period
- Collaborate across functional teams within the division
- Complete feasibility studies, benchmarking, and external research to support strategic program development
- Project manage one or more short-term projects within Customer Care such as B2B Reporting to support service needs and real cost for specific projects, WIS reports to support carrier specific needs, client dashboard maintenance and include WIS data
Required Qualifications:
Strong analytical, communication, and presentation skills
- Demonstrated ability to research, prepare, analyze and deliver data to support the management of the business
- The ability to manage, plan, organize, assign, schedule and prioritize multiple work assignments and projects as directed
- Must be able to communicate in writing through email and reports, or orally for internal communications at all management and staff organizational levels for both persuasion and/or the communication of technical information
Location Expectations:
Plano, Texas
15835
Job Type: Contract
Pay: $20.00 - $28.00 per hour
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Plano, TX: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Analytics: 1 year (Required)
Work Location: One location
