What are the responsibilities and job description for the Server, Part Time position at El Tucan Miami?
COMPANY BACKGROUND
Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations. With 20 years of combined experience in the food and beverage industry, Mr. Hospitality has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.
JOB SUMMARY
The Server is expected to exceed customer expectations and provide above and beyond experiences through attentiveness and professionalism. This position serves as one of the key roles to a guest’s customer service encounters. The server must be able to communicate with the guests efficiently and effectively in order to provide a one-of-a-kind experience that will ensure a guests return. The Server position is responsible for performing all tasks related to the food and beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with company standards and procedures.
RESPONSIBILITIES:
Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations. With 20 years of combined experience in the food and beverage industry, Mr. Hospitality has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.
JOB SUMMARY
The Server is expected to exceed customer expectations and provide above and beyond experiences through attentiveness and professionalism. This position serves as one of the key roles to a guest’s customer service encounters. The server must be able to communicate with the guests efficiently and effectively in order to provide a one-of-a-kind experience that will ensure a guests return. The Server position is responsible for performing all tasks related to the food and beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with company standards and procedures.
RESPONSIBILITIES:
- Welcome and acknowledge all guests according to company standards
- Remains attentive to the guest’s needs throughout the entire visit and dining experience by adhering to, or exceeding service standards as established by the restaurant at all times
- Provides professional, competent, knowledgeable and prompt service to guests at all times
- Anticipates guests needs, respond promptly and acknowledge all guests
- Must display the ability to guide guests through menu items and structure selection to assure guests have the best possible experience throughout their visit, using a professional manner and utilizing suggestive selling and upselling techniques
- It is expected that a server has complete food and beverage menu knowledge at all times and continuously stays on top of menu changes
- The daily duties include continuous knowledge of menus and specials, including describing the selection of food & beverage offered
- Must be able to communicate vivid descriptions of each item’s origin, taste, dietary restrictions, allergies content and preparation methods
- Must acquire broad understanding of menu composition and thereby suggest appropriate dishes ensuring guest satisfaction
- Must have extended knowledge of all premium liquor, beers and non-‐alcoholic selections and know the correct glassware and garnish of each drink
- Ensure uniform and personal appearances are clean and professional at all time. Please refer to Uniform Policy and SOP for details pertaining to handling of uniform
- Must maintain confidentiality of proprietary information, and protect company assets
- Completes all restocking and cleaning duties by performing opening and closing side work as instructed
- Check assigned station/tables prior to opening for cleanliness of tables, chairs, and surrounding areas including floor areas
- Obtains a proper form of payment from guests and ensures that every check presented to guest is returned back with a signature
- Abiding by Mr. Hospitality’s standing operation procedures in regards to all cash handling and procedures.
- Must at all times follow company standards when interacting with guests, such as correct handling of service charges.
- Must ensure to notify guests about service charge inclusion to final check
- Maintains a friendly, cheerful and courteous demeanor at all times
- A server at Mr. Hospitality continuously seeks to stay aware of what is happening in Miami and the whole entertainments and dining industry
- Poses an “Above and beyond” attitude at all times.
- Act proactively, but must also be able to respond effectively to guest problems, issues and complaints
- Understand and support the importance of guest satisfaction and focus on continuous improvement
- Must display interpersonal and teamwork skills
- Strong writing, reading, listening and speaking/communications skills
- Ability to maintain a high level of accuracy when taking order
- Very effective organizational skills.
- Stress management skills
- Time management skills
- Knowledge of all liquor laws and regulations concerning service of alcoholic beverages.
- Working knowledge of acceptable standards of sanitation and proper chemical usage.
- Ability to handle money and make correct change.
- Knowledge, understanding, and compliance of policies and procedures
- Comprehension of POS system
REQUIREMENTS:
- General knowledge of food and beverage preparation, service standards, guest relations and etiquette as set by Mr. H. SOPs.
- Speak and write fluently in English. Spanish language skills are a plus for this position.
- Understanding and compliance of house standards, etiquette and what is expected of the role
- Self-‐motivated and resourceful, with the proven ability to multi-‐task and operate successfully under pressure.
- Flexible schedule to include evenings, weekends, and holidays.
- Must have previous serving experience in a high-volume environment with focus on the luxury segment.
- Must be motivated and have excellent customer service skills
- Must be able to obtain any required food handing or alcohol serving certifications required by local or state agencies.
- Maintain complete knowledge of table, seat, room capacity, hours of operation, proper table set-‐up of the restaurant.
- Able to lift and carry up to 35 pounds
- Able to walk or stand the entire shift
PERSONAL APPEARANCE:
- Must abide by the brand standards pertaining to uniform requirements
- All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be suitable for work at all times. Must be clean-‐shaven at all times. Slip resistant black shoes.
- Maintain personal health and sanitation standards (wash hands when using restroom)
PERSONAL ATTRIBUTES:
- Be honest, trustworthy and respectful
- Possess cultural awareness and sensitivity
- Be flexible in regard to schedule
- Demonstrate sound work ethics
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.
ENVIRONMENTAL CONDITIONS:
- Use of chemicals and electrical equipment
- Ability to tolerate varying conditions of noise level, temperature, illumination and air quality
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat (non-weather). The noise level in the work environment is usually loud.
- Normal sense of smell, touch, and sound.
EQUAL EMPLOYMENT OPPORTUNITY
Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion, El Tucan, and 550 Washington Ave LLC d/b/a Queen Miami Beach provides equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodations as required by law. If you are in need of a reasonable accommodation, please notify management.
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