What are the responsibilities and job description for the Systems Support Consultant with State Client in Tallahassee FL position at Elegant Enterprise Wide Solutions?
Job Description
QUALIFICATIONS AND EXPERIENCE:
- Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.)
- Two years' experience writing SQL queries against SQL databases.
- One year of experience working with surveillance and the most up to date reporting systems.
- One year of experience writing technical and developing training documentation materials and recording training videos.
RESPONSIBILITIES:
- Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user.
- Answer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the Department.
- Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager.
- Provide help desk ticket updates through the Department's Cherwell system daily as needed by the Department.
- Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval.
- Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor.
- Conduct statewide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department.
- Assist with testing of new features of systems daily as directed by the department.
- Document business processes for existing and new system features for applications as needed by the Project Manager and Department.
- Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.
Azure/B2C Systems Administrator (Tallahassee, FL)
CEDENT -
Tallahassee, FL
Systems Architect - Tallahassee, FL – Hybrid
TALENDICA -
Tallahassee, FL
Scribe - Part Time - Tallahassee, FL
Tallahassee Orthopedic Clinic -
Tallahassee, FL
