What are the responsibilities and job description for the Front Desk position at Elements Massage?
Overview
If you’re looking for a Front Desk job where you can positively change the lives of clients in a meaningful way, then look no further! Elements Massage Birmingham is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.
Responsibilities and Duties
Elements Massage is looking for a Front Desk person to create an exceptional massage experience for all the clients every time they enter the studio
Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
Following our proven sales process to enroll clients into the Elements Wellness Program
Being the first and final face of hospitality, whether on the phone or in the studio
Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
Qualifications and Skills
Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty
The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients
Prior retail sales experience preferred; selling memberships or services in person to potential clients
Customer Service in a spa like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy to learn computer programs
Driven to create the best work environment for the employees and the best experiences for the client
Studio Specific Benefits
- Bonuses based on monthly Wellness Program sales
Dental, Vision, Short Term Disability, Accidental Insurance
A complimentary monthly massage
If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!
Legal Disclaimer
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® design are registered trademarks owned by ETM.
