Do you want to work for a company that cares about you and your future? Worked at a call center but didn't like the horrible culture and turn over? Come work for Elevation Connect, a company that works hard every day to keep our employees happy and successful! We are dedicated to making you succeed in your position as well as teaching you the skills you need to move up!
Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, AZ, CO, FL, GA, KS, IN, MI, MN, MS, NC, SC, TN, TX, VA, NC, KS, LA,WY.
We are posting multiple postings for this role- please do not apply to multiple postings as it may invalidate your application.
We have an exciting opportunity as a Guest Experience Agent.
Guest Experience agents handle inbound and some outbound calls. Casework/Outbound follow up may also be a large part of the position. Calls are about the vacation the guest is either about to take or currently on. Our Agents do what they can to create a vacation to remember and a wonderful stay. Calls could range from basic troubleshooting to check ins to problems with the home. Remembering that it is a vacation and no one wants to be on the phone, it is important to speak clear and concise, but be energetic and build rapport quickly. You should be able to multitask to complete notes and look up information while holding a conversation. Excellent written communication with the ability to work autonomously are required. Successful agents are technically advanced enough to use multiple systems simultaneously.
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