Eligibility Counselor - Hospital Based

WELCOME TO ECI!

Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill.

Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI’s solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability.

We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you!

Job Description

The Eligibility Counselor - EC is responsible for screening hospital uninsured patients for government funding and the advancement of accounts of potential eligibility of federal, state and county government assistance programs, as well as hospital financial programs.

Primary Job Duties & Responsibilities

• Maintains a large caseload with minimum or no delinquencies
• Contacts patients and creates collaborative teamwork to obtain needed information for application advancement
• Uses clear, simple language to ensure understanding in English and/or Spanish
• Complies with all state and federal laws regarding HIPAA and confidentiality requirements
• Able to remain focused and productive each day with minimum supervision
• Demonstrates respect for all individuals
• Adheres to ECI’s Mission, Vision, and Core Values
• Other duties as assigned

Requirements

Soft Skills Needed for the Ideal EC:

• A compassionate heart and a sincere desire to assist patients during any phase of their application process
• Strong work ethic demonstrated with excellent outcomes
• Strong written and verbal communication skills
• Desire to provide the best possible experience for our patients
• Experience navigating a computer while on the phone
• Willing to work and contribute to a team environment
• Ability to trouble-shoot problems
• Listens effectively

Required Qualifications:

• High School diploma / GED, or minimum 1 year experience
• Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
• Ability to work full-time (40 hours/week)
• Knowledge of Medicaid and SSI programs
• Prior Experience with HHSC (Medicaid, County Indigent, TANF, SSI) a plus
• Bilingual English/Spanish a plus

Physical and Work Requirements:

• Long periods of walking, standing, frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, extensive periods working at a computer
• Covid-19 Vaccine required

Employment Practices:

ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.

We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous Paid Time Off -PTO Bank, Health Savings Account, 401k with employer match, and employer paid basic life insurance.

ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply online at: https://recruiting.paylocity.com/Recruiting/Jobs/Details/1013255

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Covid-19 Vaccine required

Ability to commute/relocate:

• Fort Worth, TX 76244: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to under go background check, health screenings, immunization and drug testing for the position?

Education:

• High school or equivalent (Required)

Experience:

• Case management: 3 years (Preferred)
• Customer service: 5 years (Preferred)
• Patient service: 3 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location