Claims Concierge

Job description

Elite Home Warranty, a leading provider of home warranties, is looking for a Claims Concierge Specialist to join our team. As a Claims Concierge Specialist, you will play a key role in helping our customers with their home repair needs, including HVAC, Plumbing, and Electrical issues. While previous experience in home warranties is preferred, we welcome candidates with a strong work ethic, creative thinking skills, and a customer-centric mindset.

Responsibilities:

Utilize our proprietary software and algorithm to review and validate claim and project management data and provide compliant and customer-friendly resolutions.

Collaborate effectively with other departments to ensure timely and satisfactory resolution of customer claims.

Develop a thorough understanding of Elite Home Warranty's Home Warranty Agreement.

Address sensitive and complex customer situations with professionalism and empathy.

Take on an average of 50-60 inbound and outbound calls per day.

Demonstrate initiative and independence in consistently delivering high-quality claim resolutions.

Requirements:

Strong attention to detail and goal orientation.

Genuine character with the willingness to truly help consumers with their needs.

Excellent analytical and problem-solving skills.

Exceptional customer service skills.

Proficient phone etiquette and active listening skills.

Preferred: 1 years of previous home warranty experience.

Preferred: 1 years of call center escalation experience.

This is a full-time position with a pay range of $11.00 - $13.00 per hour, and benefits including paid time off. The role is based in our Brooklyn, NY call center, and requires reliable commuting or relocation to the area. If you are a highly motivated individual who is passionate about helping consumers, we encourage you to apply.

Physical Setting:

This position will be based in our call center, and you will be working on an 8-hour shift from Monday to Friday. Weekend shifts are also available. Our Claims Concierge Specialist role offers two shift options: 8:00 am - 5:00 pm or 9:00 pm – 6:00 pm.

Experience:

To be considered for this role, you must have at least 1 year of experience working in a call center and 1 year of experience in home warranty. You should also have excellent communication skills, both verbal and written, as well as the ability to work independently.

At Elite Home Warranty, we are committed to providing our consumers with exceptional service, and we are looking for someone who shares our passion for delivering high-quality support. If you are a driven individual who is looking for an opportunity to join a dynamic team, we encourage you to apply for this position.

In this role, you will have the opportunity to work in a fast-paced environment, where you will be responsible for managing a high volume of customer inquiries. As such, you must be able to work well under pressure and have a strong attention to detail.

At Elite Home Warranty, we value diversity and strive to create a welcoming and inclusive workplace for all. We encourage candidates from all backgrounds to apply for this position.

If you meet the requirements for this position and are interested in joining our team, please submit your application today. We look forward to hearing from you!

Culture:

At Elite Home Warranty, we pride ourselves on having a supportive and collaborative work culture. Our team is made up of dedicated professionals who are passionate about providing exceptional service to our customers. We value open communication, accountability, and continuous improvement.

If you are a highly motivated individual who is passionate about providing exceptional service to customers, we encourage you to apply for this position. Elite Home Warranty is an equal opportunity employer, and we welcome candidates from all backgrounds to join our team.

Our Claims Concierge Specialists are an essential part of our business, and we are committed to providing them with the tools they need to succeed. We offer ongoing training and development opportunities to help our team members grow and achieve their career goals.

If you are a highly motivated individual with a passion for helping consumers, we encourage you to apply for this position. Join our team of dedicated professionals and help us continue to provide exceptional service to our customers.

Job Types: Full-time, Internship

Salary: $12.00 - $15.00 per hour

Benefits:

Paid time off

Physical setting:

Call center

Office

Schedule:

8-hour shift

Day shift

Monday to Friday

Weekend availability

Job Types: Full-time, Internship

Pay: $12.00 - $15.00 per hour

Benefits:

• Paid time off

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Scranton, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $12 - $15