What are the responsibilities and job description for the Client Care Coordinator position at Elite Therapy?
About us
We are professional, fun, and innovative, and our goal is to build the right team of leaders to carryout the company's values. See more at www.elitetherapy.love
Our work environment includes:
- Modern office setting
- Growth opportunities
- Lively atmosphere
- On-the-job training
- Company perks
Duties/Responsibilities:
- Passion for working with others (being collaborative) and helping our team members grow and learn.
- High attention to detail and ability to prioritize various projects independently.
- Ability to handle and provide straight-forward feedback to the administrative team members.
- Be proactive in addressing any challenges to insure they don’t impact progress or outcomes for clients.
- Ability to set goals and develop achievable timelines.
- Stay highly organized.
- Manage calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist, answer practice -related questions).
- Coordinate with clinicians on filling their schedules.
- Provide direction to clinicians and administration teams on best practices for improving scheduling process.
- Provide reports to CEO daily/weekly/monthly reports based on job duties assigned.
- Ability to identify areas where we need improvement in client intake process and initiate the improvement measures.
- Other duties as may be assigned.
Qualifications and Skills:
- Align with Elite Therapy mission, vision, and values.
- Knowledge of Elite Therapy client experience goals and how to achieve client satisfaction.
- Be able to lead and manage client intake and scheduling.
- Must be punctual in reporting to work.
- Be organized and detail oriented.
- Be a team player.
- Be able to work independently on tasks assigned.
- Have strong written and verbal communication skills and strong interpersonal skills.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $12.58 - $21.74 per hour
Expected hours: 40 per week
Benefits:
- Opportunities for advancement
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
- Outpatient
- Private practice
People with a criminal record are encouraged to apply
Experience:
- Operations management: 3 years (Preferred)
Ability to Commute:
- Harvey, LA 70058 (Required)
Work Location: In person
Salary : $13 - $22