What are the responsibilities and job description for the Call Center Agent position at Elle Seller?
As a Call Center Agent, you will be the first point of contact for customers, providing excellent service and resolving inquiries efficiently. You will manage incoming calls, address customer needs, and maintain a positive customer experience while adhering to company policies and standards.
Responsibilities
- Handle inbound and outbound calls professionally and courteously.
- Respond to customer inquiries, provide solutions, and resolve issues promptly.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with internal teams to address escalated concerns.
- Stay informed about company products, services, and promotions to assist customers effectively.
- Meet or exceed performance targets, including call handling time and customer satisfaction.
Requirements
- High school diploma or equivalent; additional education is a plus.
- Strong verbal and written communication skills.
- Proficiency in basic computer skills, including data entry and CRM software.
- Excellent problem-solving and active listening abilities.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Previous experience in customer service or call center roles is advantageous but not required.
$850 - $1150week
Job Type
Full-time
Location: Scottsdale, AZ
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Benefits:
- Competitive weekly salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Career development and growth opportunities.
