Surveillance Lead

Position Summary

A Surveillance Lead Agent reports directly to the Surveillance Supervisor. The incumbent oversees and is responsible for shift related administrative functions in the Surveillance Department where audio and video equipment is used to observe and report illegal activity and non-compliance of regulations, policies and procedures.

Expectations:

• Adhere to Ellis Entertainment, LLC (Ellis) Core Values and Policies & Procedures.
• Act as a role model within and outside the gaming and racing facility.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Maintain in-depth knowledge of and ensure that all Surveillance personnel adhere to Surveillance Policy and Procedures as well surveillance regulations for proper security in accordance with the KHRC, the federal government and State of Kentucky.
• Assist in training and development programs for staff
• Ensure administrative functions of the Surveillance shifts are maintained.
• Review, investigate and report on any illegal activities.
• Maintain and use video/audio surveillance equipment to monitor property activities using multiple monitors.
• Maintain surveillance over monetary transactions and stations.
• Document monetary transactions for procedural inconsistencies.
• Prepare and maintain an official log of departmental activities.
• Maintain radio contact with security personnel, casino managers and other surveillance personnel as assigned.
• Work within and adhere to and contribute to an established operational chain of command.
• Investigate and compile reports of incidents for future documentation.
• Evaluate existing gaming policies, procedures and systems to make improvement recommendations while maintaining confidentiality.
• Follow instructions.
• Perform basic mathematical problems quickly and accurately.
• Maintain alertness to things they are monitoring constantly changing.
• Make quick decisions under stressful conditions.
• Draft written reports and other documentation; create and convey quality Surveillance reports to the appropriate areas.
• Oversight of agents on assigned shift, ensuring policies and procedures are adhered to and giving agents a point of contact and chain of command.
• Visually observe and discern screen images and make recommendations.
• Be receptive to change, and willingness to embrace challenges with a team-spirit.
• Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times.
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

• High School Diploma or GED preferred.
• Must have three (1) years experience as a Surveillance Officer or Gaming Supervisor.
• Familiar with surveillance methods and procedures preferred.

Licensing & Certification:

• Obtain and maintain a valid license through the Kentucky Horse Racing Commission

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).

Essential Physical Requirements:

• Requires the ability to sit, talk and repetitively use hands 51-100% of the time.
• Must have eyesight correctable to 20/20 and have no color blindness.
• Requires the ability to hear and stand 25-50% of the time.
• Requires the ability to balance/climb, bend over, crawl, crouch/stoop, drive, kneel, reach overhead, turn/twist and walk 1-24% of the time.
• Requires the ability to push/pull, carry, lift and transfer/slide 1-50 lbs. 1-24% of the time.

Essential Mental Demands:

• Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.

Supervisory Responsibilities:

• Train, , apportion work among employees, direct (determine work techniques, equipment and materials), appraise productivity and measure performance.

Work Environment (inside/outside):

• The job is performed indoors within a confined area.

Work Environment (inside/outside):

• The job is performed indoors and outdoors with exposure to hot and cold temperatures and within confined areas.

Other Requirements:

• Applicant must provide and maintain a valid driver’s license.
• Attend and pass surveillance training classes and courses.
• Must pass vision test, eyesight correctable to 20/20 and have no color blindness.