IT Technician

Description

This position will assist in supporting of all information technology systems at the Domino convenient store locations & corporate offices.

• Excellent customer service skills and professionalism
• Ability to communicate effectively
• Work both in a team environment and individually as necessary
• Travel frequently to all Domino convenient store locations for hands-on support, training, & installations as required
• With training be able to install, upgrade, & troubleshoot all IT hardware & software in Domino store locations including:
  • Network equipment such as firewalls, switches, and access points
  • Low voltage cabling and termination
  • POS systems including registers, printers, item scanners, site servers, pin pads
  • DVR & cameras
  • Electronic Safes
  • Price Signs
  • Menu Boards
  • Desktops and laptops running Windows operating systems
  • Software including Microsoft Office, PDI, hardware drivers, etc.
  • Printers and Scanners
  • Radio, amplifiers, and speakers
  • iOS and Android phones and tablets
• Assist with day-to-day IT needs at the corporate office including end user hardware & software installation & troubleshooting
• Assist with training site staff on new technologies as they are introduced
• Troubleshoot basic server, software, & network issues affecting multiple users
• Work with various vendor support teams to resolve technical problems with hardware and software
• Coordinate and manage special projects as needed

Job Requirements

• Must possess a valid driver's license and good driving record.
• Must be able to occasionally lift up to 50 lbs.
• At least one year of technical support, IT equipment configuration, or equivalent experience is preferred.
• Must display high attention to detail with proven analytical and problem-solving skills. 
• Must be a self-starter with a sense of urgency and a willingness to communicate openly with the team and customers.
• The convenience store industry operates 24 hours / 7 days a week. This position involves some "on call" work to deal with hardware & software issues at the stores. Must be available to work a flexible schedule including early mornings, nights, and weekends.