Program Manager

Description

• Manage the relationship with the customer and all stakeholders, serve as primary customer contact for all program-related matters
• Manage every facet the program, including multiple interconnected custom hardware and software development projects from initial concept phases through closure or post-closure monitoring phases
• Communicate goals, roles, responsibilities, and desired outcomes to internal and external cross-functional and remote project teams
• Establish plans of action with details on what work is to be done, by whom, when, and what means or resources will be used
• Coordinate internal and external resources for the flawless execution of projects or general program requirements on time, within scope and within budget
• Develop program scopes and objectives, involving all relevant stakeholders
• Develop detailed execution plans to track progress
• Use appropriate verification techniques to manage changes in program scope, resources, or schedule/cost targets
• Measure program performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Create and maintain comprehensive program documentation and reporting as required

Key Qualifications

• Bachelor's degree in Computer Science, Engineering, or other related discipline from an accredited institution; or MBA from accredited institution with relevant work experience in technical industry
• Minimum 7 years relevant work experience in program or senior project management of hardware or software developments
• Minimum 5 years relevant work experience in customer-facing program/project management role
• Strong program management background with demonstrated experience leading medium to large projects
• Well-rounded technical understanding of hardware and software development, strong technical aptitude, must be capable of making strategic technical decisions
• Experience in high-level planning and strategic thinking, ability to understand business goals
• Strong leadership skills, experience managing people directly or indirectly
• Ability to recognize, measure, and mitigate risks
• Experience working in a high-pressure environment with enterprise customers
• Excellent written and verbal communication skills, demonstrated experience in direct customer communication
• Exceptional organizational skills including attention to detail, multi-tasking, and handling ambiguity or competing priorities
• Solid presentation/reporting skills to internal senior executive-level audience and customers
• Strong working knowledge of Microsoft Office, Jira, Salesforce, SAP
• PMP, CSM or similar certification is a plus

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.